Staybet Casino - Unfairly closing my account and confiscating legitimate winnings

REJECTED
verti00 Sweden
posted on August 30, 2016.

I was playing at this casino and won a jackpot in the game Gunslinger (126541 SEK).
It was at bonus money, i know the maximum bet is 50 SEK, i never ever bet more than 40 SEK.
I wagered the bonus and everything was fine.
I send in all documents needed and my account got verificated.

I deposited money whit skrill ( 150 SEK ).
They didn't want to pay out money to skrill and made many excuses.
They wanted me to deposit 150 SEK with my Mastercard.

I did that, they said i could take out my money direct.
But that is a lie, you need to wager the deposited amount at least one time.
I did that, and busted the support guy.
I won when i was wagering my 150 SEK and had after all around 129000 SEK.

They have a limit at 10000 SEK withdraw each week, it took my 4 weeks to get 20000 SEK.
Because they don't accept withdraws for around 70-90 hours. (They rules are 24-48 H)

When i made my 3rd withdraw they closed my account, in the chat they couldn't tell my anything.
I waited 5 days and got an email, they said that they closed my account for too high bet.
But the funny part is they say i made this the 25 August and on games i never played on their website.
I have never played since my big win.
And not on 25th August.
They are lying to me in the face.
You can't see game logs on your accounts. But in the Email i got they say they have logs for this.
The fact is they are making this up, just for not paying out my money.

I have proof for everything, screenshots from all chats, all winnings.
They have offered me more than 25 bonuses after my big win.
But i have read all rules really good and didn't do their cheap tricks.
All they want is that i make one mistake an loose my money.
But i never made any mistake so they made this up!
Best regards Jonas.

posted on September 3, 2016.

According to the terms & conditions-

"Maximum allowed casino bet when wagering is €5 each bet or the equivalent in other currency per game and spin. Larger bets will lead to confiscation of the bonus assets, free spins and possible winnings made on bonus money. When fullfilling the wager requirement, the €5 max bet rule still applies up until all funds from the wagered bonus has been withdrawed, since these funds origins from the bonus. "

When having an active bonus on the account, you won the small jackpot, and you cashed out 2 x 10.000 SEK which we payed out to you. The reason why we payed these money out is because you have up until the third withdrawal correctly followed the betting terms and provided the necessary documents.

Before the third withdrawal was accepted another check of the account was made since its over the 2000 euro limit where we might need extra documentation. and what we found out was that you had played over 50 SEK / €5 after these two withdrawals been accepted coming into making the third one.

Now as our terms says clear, I quote again " When fullfilling the wager requirement, the €5 max bet rule still applies up until all funds from the wagered bonus has been withdrawaled " you clearly breached the terms we already cashed out 20 000kr and there would be no issue with further cash outs, if you would have followed the betting terms until the whole balance was cashed out.
This bets have been confirmed with all the game providers involved and evidence have been provided to ask gamblers.

verti00 Sweden
posted on September 3, 2016.

I understand your terms 100 %.
The fact is that i have never played on your site after my withdraws started.
I did not play on the 25th august and on the game you mention in the email (dead or alive, twin spin, gonzos quest).

It's a lie from your side.
You don't want to pay out my money so you make this up.
Explain why you can't see your game logs on your account, and why the support doesn't give you any logs when you ask for it.
Kinda suspicious? Yes.

I hope you will show the real truth.
It's really bad advertisment for a new casino like you to trick persons who won a greater amount of money.

Regards Jonas.

posted on September 5, 2016.

This case have been investigated and confirmed as bet abuse by various departments and providers. As previously mentioned bets have been confirmed with the game providers involved and all evidence has been provided to ask gamblers. This complaint has no basis at all.

verti00 Sweden
posted on September 5, 2016.

I havent played on your site after my withdrawls started.
I havent played on your site for 50 SEK Bets anytime.

You don't have logs for me playing on your site www.staybet com after my withdrawls started.

If you have, you modified them.

The only thing i played after my win at your casino is demo money at another site.
Demo/ no account money.
That doesnt break any rules, it's like playing world of warcraft and ban me for that.

The only thing that can be logs of if you made a really dirty trick.. You got the logs from my fun money / no account plays at another site and modified them so it looks like i play on your site.

Anyways.
Im telling the truth and you know i do.
It's time for you to admit your ugly trick.
My money is 100 % legitimate.

AskGamblers
posted on September 6, 2016.

AskGamblers Complaints Team have been provided by valid evidence on behalf management of Staybet Casino where it is clearly displayed that player's last login was on 25th of August and that he did play on the casino site. Player by these actions violated general term:

"Maximum allowed casino bet when wagering is €5 each bet or the equivalent in other currency per game and spin. Larger bets will lead to confiscation of the bonus assets, free spins and possible winnings made on bonus money. When fulfilling the wager requirement, the €5 max bet rule still applies up until all funds from the wagered bonus has been withdrawed, since these funds origins from the bonus. "

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.

No further communication with the player shall be maintained on behalf our team.