BETAT Casino - Closed account for security reasons with no other information provided

RESOLVED
XiejeNL Netherlands
posted on April 24, 2016.

Hello Askgamblers and Betat Casino,

My account is closed because of security reasons. I dont understand what it means. I didn't make multiple accounts. I've logged in a week ago without a problem and now they closed my account for this reason. Please help me, i have deposit alot of money on this casino. Can i have it back or what can i do? I dont like this, please tell me why its being closed. I hope u understand what im trying to tell you. This Casino don't want to open my account.
So yea, this casino closed my account for security reasons. Tell me what is the reasons, i want to know. Thanks in advanced.

posted on April 25, 2016.

Hi XiejeNL,

Would you be able to provide your registered email address with the casino so I can have a look at your account?

Kind Regards

XiejeNL Netherlands
posted on April 25, 2016.

Hi,

My registered email adress is [email protected] I've logged in last week ago and it went all good untill couple days ago my account was suddently closed. Please help me. I am clueless.

posted on April 25, 2016.

Hi again,

Thanks for providing your email. I will check with the relevant department and will get back to you soon.

Kind Regards

posted on April 26, 2016.

Hi XiejeNL,

Upon investigation, we found multiple accounts registered on your home address. This is a violation of our terms and conditions, which resulted in the closure of your account as was communicated to you by the support staff.

We will be able to provide AskGamblers with any evidence required of the accounts registered under the same address.

Kind Regards,
Karl

XiejeNL Netherlands
posted on April 26, 2016.

Hello sir,

My apoligise for making multiple accounts but ive a reason. I live in a student appartment, we share internet connection with same ip-adress i think. That's why u see multiple accounts but not from the same person. I think there's a housemate of me that registered too. But its not me, i hope u understand what im trying to tell you. It's not that i make multiple accounts. It's the share of internet ip-adress from the same house. Thanks for understanding but i dont wanna break any rules. Ive already proof my identity at your casino and i know its not the same as other person that registered.
Sorry for my bad english. Please help me.

posted on April 26, 2016.

Hi XiejeNL,

Thank you for providing us with this information, however due to the amount of accounts registered on the same address we are obliged to enforce term 5.9 which states that only one account per registered address is allowed.

We understand that your intentions may indeed by genuine, however the possibility of multi-accounting is a concern for our risk department, and they have informed me that their decision to close related accounts is final and not reversible.

We would like to confirm that there are no funds in dispute between yourself and the casino.

Kind Regards,
Karl

XiejeNL Netherlands
posted on April 26, 2016.

Alright sir, thank you for quick support. I Appreciate it. So maybe in the feature when i moving out to the new home adress i can join again? I hope so, i really like this casino. 'll inform you guys when i move elsewhere by chatbox. Thanks again and hope to see u guys in the feature. Have a nice day.

Best regards,

P. Sa-Ingram

AskGamblers
posted on April 27, 2016.

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.