Can you please help me regarding my winnings at classycoincasino?
In the end of January 2014 if made several deposits of 1550$ in total by playing their slot maschines. I was lucky enough to hat a great win at Ronin and finally cashed out 11615$ to my neteller account. As their support requested, i verified my account by sending copys of my id, utility bill and their faxback. After talking to one of their support members on the phone and verifing my details on the phone, their support approved my documents shortly.
Some days later i was trying to login, to play with parts of winnings again, but this time i noticed that my account was locked. I got this message"You are not allowed to login, please contact customer service for more information." I asked their livesupport for help, and she told me this: "Due to an administrative decision and security reasons your account has been deactivated." and that she has no further informations, but will ask their departmend and come back to me.
I recived no further reply from the support and my later emails keeped unanswered.