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Classy Coin Casino payout


I have been waiting on the finacial department to payout my winnings since 7-31-12. I have had all my documents and accepted since then. I have written so many emails to resovle this and to get some answer to what is the holdup and to day I got the response that accounts are on hold and they cant tell me when I will be paid. It took seconds for them to take my money and now they cant spend the time to tell me when I will get a check. It says 10 days to approve withdrawals, but this isnt true and they know all you can do is what I am doing right now and that is to warn everyone to not go there to play. I would suggest you stick with the 4 star and no less due to the fact that they at least do pay with in 14 days and usually sooner. I had not know about the info on the casinos online reviews site or I would never have risked any money on these crooks in Curacco. If I ever get my money from them I will write and tell you so but I dont think that will happen. So everyone beware of these sites below 4 stars! Wasting even 25.00 is too much to these sites

Disputed Casino ClassyCoin Casino

Discussion

User name loyalty-level-2

Iwon 13000 and played through all requirements. I requested a check my paperwork was accepted and approved. I contacted them many times and was given very little info from their financial dept.This last week I finally gotan email saying they approved my withdrawal. so far no email saying they have sent it. There are no other facts to diclose on my part. I dont know what is going on thats why I turned to this site. So far I havent gotten much help on your end either. If someone is doing something bad to someone and refuse to respond to anyone it doesnt mean the person who is wronged is wrong. It more indicates the depth of the wrong.

User name

 Any progress in this case?

User name loyalty-level-2

This is the latest conversation with Classy Coin Live help. Please wait for a site operator to respond.

You are now chatting with 'Sean'

Sean: Welcome to Classy Coin Casino, my name is Sean. May I have your username and how can I help you ?

theresasart: Theresasart 8126791451 theres­asa­rt@­yah­oo.com

theresasart: Sean this is theresa moore. I have still not heard anything from the financial dept about my check

Sean: Did you sent email request to them?

theresasart: I have tried to get them to tell me about when My check will be sen t. they said they cant tell me anything about it and I am not going to stop until I get an answer. I have been told you cant help me. so sho can? dont telkl me financial

theresasart: they arent answering anything

theresasart: I can copy and past 40 pages of emails if you would like

Sean: They are processing your withdraw right now

theresasart: how do you know this?

theresasart: my account has not changed at all all the requests are the same

Sean: You will have an email answer from them within 48 hours

Sean: Forward your email to me personally

Sean: [email protected]

theresasart: how do you know this

theresasart: the last perso n and his boss told me you cant get that info

Sean: I have information about

Sean: that Finance department will answer you in 48 hours

theresasart: Collin said He couldnt tell me anything, had no way of getting info

theresasart: I thought he was lying so this confirms it

Sean: And your withdraw is still pending

Sean: No

Sean: He was correct

Sean: We do not have any information regarding your withdraw

Sean: But I see that Finance Department will reply you in 48 hours

theresasart: it should not be pending!!!!!!!!!!!! What do you think I am talking to you now if it isnt supposed to be pending at this late date

theresasart: I should be done and I am getting tired of this

Sean: Theresa, our Finance department are working on it for sure. You will have email answer very soon

theresasart: I was told this a week ago

Sean: You will have an answer very soon

theresasart: Tell the truth dont tell me this if it isnt true

theresasart: I am posting all these chats on the ask gamblers website

Sean: This is the true

Sean: Great, so everybody will know that we are working on your withdraw

theresasart: 48 hour or "soon"?

theresasart: No they think you are crooks

theresasart: I am trying very hard to have you blacklisted for this crap

Sean: And our Finance department is working on it, and you will have email answer once your withdraw is approved

theresasart: in a year or what.

theresasart: thay

theresasart: that isnt fair

theresasart: When

theresasart: I have been told this all along and nothing is happening

Sean: Exact date is not available for me, because I am not able to see Financial information

theresasart: I will be doing this everyday until I get an answer

theresasart: That is what they say too dont know when

theresasart: and they are the finacial dept

Sean: Theresa, we are always paying for our customers, so do not worry, you will have an answer in 48 hours

theresasart: you say it is now being processed. Is there a new note or are you blowing smoke?

Sean: Yes, withdraw is not canceled, it's pending right now. So everything is up to Finance Department

theresasart: I will speak to some one again on thursday as long as I can keep them until I get it all. Have a great day

Sean: Thank you for playing at Classy Coin, if you need any further assistance please do not hesitate to contact us. We will be happy to help anytime!

User name loyalty-level-2



$4,724.55 withdrwl amount left after request for the first 2500







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8/4/2012 - Wire Transfer - ($2,500.00) Cancel









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ClassyCoin Casino Complaint Stats

Resolved 7 / 38
Avg. Amount $1,996
Avg. Complaint Duration 13 days
Avg. Response Time 5 days

ClassyCoin Casino Complaints

See all complaints for this casino
Declined payment
Hello! ClassyCoin Casino usarname:gogi13 I won at ClassyCoin Casino.My documents was successfuly approved ,They sent me an e-mail on 11.12.2014 that I need to wait 60 working days, so I can withdrawal my money after 60 working days because my account is chosen for security check,so is till 06.03.2015..After that day my attempt to withdrawals was not successful so was not approved. I did not get my winnings. Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money I won in a fair way. The point is that other casinos from other casino groups which you are connected and in which I have to withdrawal my winnings informed me that some other casino group informed them that I sent a fake ID and fake Driving Licence and I cant withdrawal my money.So because you are the last casino group remaining from all 3 casino groups which are connected probably this issue comes from your side.If I have no right and this is not true I apologize and kindly ask you to give me the information exactly the name of the casino that I can resolve the issue with them directly.I can tell you that this information is completely wrong.My personal documents are valid and legit..Because the falsification of identity documents is a criminal ofense and casino accused me that I sent fake ID and Driving Licence(also photographed with my photo holding the document in my hand) I went to the government office where I was issued a Certificate of Good Conduct. To find out exactly what is wrong with my personal documents for which casino thoughts are fake I went also to government unit which issue identity documents.They confirmed that my personal documents are valid and legit. They mentioned to avoid any problems it is the best to issue a Passport because is the only document which has the same standards worldwide.Probably here comes the problem up they said because you are not using the same standards for documents like EU. I submited an application in their proposal for my new Passport.The document is issued. I hope your casino security department will cooperate and will review my account and we can resolve the issue without asking Gaming Commission for help,because for me the case is really clear.I have all my documents legit and valid and I am a honest person. So I hope your casino will cooperate like a very reputable casino to resolve this issue.I can send to you my new Passport(if you wish also photographed with my photo holding the document in my hand) and Certificate Of Good Conduct.. You should understand that I need to prove that with my documents is nothing wrong and that my name is clear from any wrong doing ASAP. In the past when I won in your casino you paid me without any problem.I sent to you all required documents.I received your confirmation that my account is approved. Please cooperate and pay my winnings which I won in a fair way.There are more than 1.000 usd I have in winnings in my Classy Coin Casino account. Best regards! Thank you!
Status unsolved Unresolved
$1,000
ClassyCoin Casino not paying $4350 after 8 months of "security check"
Dear Ask Gamblers and calling Classy Coin Casino On 6th April, 2014, I signed up to Classy Coin Casino (referred to as CC henceforth). I made four deposits totalling $1300, and managed to get a balance $7350 AFTER the bonus was taken off the account. 25th April, 2014, identity "faxback" approved. 7th May, 2014, $1000 withdrawal approved and sent to my bank account 19th May 2014, $1000 withdrawal approved and sent to my bank account. 2nd June, 2014, $1000 withdrawal approved and sent to my bank account. This left a balance of just over $4300. I made another withdrawal request for $1000 the same day. 25th June, 2014, I logged into CC as it had been 3 weeks with no correspondence. I looked in cashier, and my payout had been denied on June 23rd without informing me. After speaking with live chat, they informed me they would have the finance department contact me. 27th June, 2014, I received the following email from CC: We would like to inform you that your withdrawal request was not approved. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and ClassyCoin Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, ClassyCoin Casino Despite my constant attempts to contact CC through various channels offering extra security verification, including but not limited to notarised documents I was met with silence. August 22nd, 2014, a withdrawal request of $1000 was rejected, citing the 60 day security check email. 14th November, 2014, a withdrawal request of $1000 rejected, again citing the 60 day security check email. At this point I was concerned as this was a full 5 months after the initial email. All attempts to contact through this time period were met with silence apart from automated emails. 12th December, 2014, a withdrawal request of $1000 rejected, except this time I received an email about a security check, as above, with the time period (60 business days) deleted, giving no indication when this security check would be over. 1st, 15th, 28th January, 2015, $1000 withdrawal requests denied. Given CC paid me $3000 of my $7350 balance to my bank account, there clearly should not be any issues. Furthermore, nearly 9 months has passed since their initial denial of payment of winnings, far longer than a 60 day business day check. I have offered notarised documents, so I don't know what else I can do. Seeking assistance from AskGamblers, or getting in touch with the right person at CC. Thanks for reading, and hope this is some admin mistake and we can sort this soon.
Status unsolved Unresolved
$4,350