City Tower Casino not paying my Marvel JP win

UNRESOLVED
posted on January 12, 2013.

I won 42 000 on the Marvel JP Exra Power. I completed all wagering requirements. I made a withdrawal. Later on reversed the withdrawal. Lost a bit and ended up with about 37 000 of which I withdrew 32 000 This is the casino's response to me:

"The amount won by yourself was a ''small progressive win'' and not the entire jackpot amount" I have never heard crap like this before in my entire life!!­!!!­!!!­!!!­!!!­!!!­!!!!!!

Since when did I not won the entire amount that was on the screen and eventually paid into my account. I must ask Playtech if this is what they have built into their software. I must now pretend that I was blind when I won the progressive amount. Why do you not check the gaming record! I have access to my account record but not the gaming record which is also stated on your website. Players do not have acces to the gaming record. It says the opposite on the website. I must have probably been dreaming when I hit the Extra Power Marvel Jackpot on Elektra......or maybe we are not on the same page here.

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