I recently played on City Club Casino and was signed up for a bonus. I played a non allowed game and made a withdrawl, which cancelled my bonus. This was declined as I'd not met the wagering requirements. This was fair enough.
So with the bonus now removed. I asked the online chat what I had to do redeem the money. They told me I had to still meet the wagering requirement via online support.
I played this through and won around £750. I contacted their support who told me I was good to go with the withdrawl as I'd met the conditions. So I tried to make a withdrawl. When I reviewed my account, I found that all of the money bar my original deposit had been removed.
I had no idea why this had happened so I contacted them by phone and they told me as I'd played a restricted game all winnings were voided. When I pointed out that this was post the voiding of my bonus they still insisted that the original violation was still in force.
I feel like I've been mislead and ripped off as I put my money at risk with no chance of actually winning.

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