This is what I call professional and responsible Customer Support.
Keep up the good work!
City Club Casino refused to pay
I have exactly the same issue as Hilal, Casino Club refused to pay my winnings too. There does seem to be a pattern emerging relating to this casino! All they have done is reimbursed the amount I originally deposited. Think I might stick to real casino's as they don't come with terms and conditions telling you which machines/tables you aren't allowed to play on in order to win money.
Seen I don’t have your username i can only assume what happened.
It seems that you accepted a bonus and along with the bonus comes terms and conditions.
If these terms and conditions are not met the account gets sanctioned and your deposit is returned. As you have mentioned your deposit was returned to you so no wrong doing was done here.
We apologize for any inconvenience caused in this matter however you can always decide to play without bonuses here and then it will be like a land based casino. Bonuses cost the casino money and therefore they come along with conditions.
In the future please read all conditions before playing or ask the support for assistence.
City Club management
Player's details has been sent to you automatically after posting a complaint, but we have resent it now - you should received it.
Please take a look and tell us your statement, so we can close this complaint in a proper way.
Account was checked
Assumptions were correct in the previous reply.
Since the Terms&Conditions haven't been met, we can close this case as solved!
Leave your comment about this complaint
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