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patriciamae1 submitted a complaint.

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Cirrus UK will not pay

Posted: 24th June 2010, 2:02 PM by patriciamae1

I won on a free 60 chip at the Cirrus UK site and was told which I have a copy of the chat that states 1x playthrough and 1x max cashout!! Not they have declined it saying it is a non cashable free chip. I met their term and now they refuse to pay.

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Cirrus Casino

Re: 26th June 2010, 2:15 PM

Hi Patricia,

We are sorry to see your $60 had to be voided but the terms of the bonus code you used were very clear in the mailer when it was sent back in December 2009, this free chip was for players that had made a deposit only and this is not your case. I have forwarded the mailer to your email address and I am copy/pasting the terms here:

£30 Free
10X Rollover Requirement
(30X for Tables & Video Poker)
£60 Max Cash-Out
Redeem: WONDERFUL30
No deposit required
(Depositing Members Only.)

£30 Free is a 2nd chance offer for depositing players only. If you have not deposited with Cirrus UK Casino, or your last transaction was a free chip, please do not redeem this coupon until after you have made your next deposit.

Let us know if you have any further questions.

Best Regards,

Ingrid Evans
Affiliate Manager

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AskGamblers

Re: 3rd July 2010, 12:06 AM

Since player didn't responded within the mentioned time period, issue will be closed and considered as solved.

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