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Cirrus Casino's check bounced
On August 4, 2010 I received a phone call from Cirrus Casino offering a bonus to play on their casino. I deposited $100.00 and played several slot machines. During that time I won $1,800.00. When I tried to withdraw they told me they would deduct the $300.00 bonus and I could withdraw $1,500.00. I met all the playthrough requirements and submitted the requested documentation. They told me it would take 10 days for the withdrawal request to be approved. On the tenth day the request was denied. I called and was told that they had not received the requested documents. I resubmitted them and waited another 10 days. The request was denied again because they claimed they were missing one document. I sent that again and waited another 10 days. The request was denied again this time because they said I couldn't request more than $1,000.00 at a time. I did this and waited again. After calling them numerous times they finally sent me a check for $1,000. I deposited the check but it bounced! They keep telling me they are going to wire me replacement funds but still haven' t made good on the bounced check. I received an email last week telling me they would wire me the money by October 1st but they did not. I called them on October 4th and they said it would be sometime this week. I have the their bounced check in my possession. Not sure what to do now.
I have been communicating with arodtogo via email and we have been on top of his case since the check bounced. One of the corresponding banks used by our processor had an issue and a small percentage of the checks sent to our customers were not able to get clearance.
We have already sent him 2 payments via ACH to reimbursed him for the bounced check, this issue is resolved. If any other players have experienced a similar incident or need assistance with their own issue please contact me directly.
Thank you for the update. Just to clarify for you I won the money August 4, 2010. I finally received a check for $1,000.93 September 17, 2010. The check bounced September 22, 2010. I contacted Cirrus Casino on that date. It is October 10, 2010 and I still have not received replacement funds for the bounced check or the bank charges. I do not consider that "on top of it."
Thanks for your assistance,
To clarify Rod made a deposit of $200 and received over $1,000 bonus cash, he then turned his $200 deposit into $1,500 in winnings which he withdrew. For those of you reading that’s a 700% profit margin. The reason we have been in business for over 10 years and have 1,000’s of satisfied players is due to this opportunity players have with our brands that you will NOT find in other Casinos.
This player has been bad mouthing our brands all over the net and on top of that has been sent all his funds. It is for this reason that I am going to make an example with Rod. I am banning him from playing in any of our Casino brands and going to make it very clear that this type of behavior is unacceptable, especially from players who have won and collected funds.
Not only do we make good on the bounced check, which was no fault of ours, but we have to deal with slander on the posting forms. Moving forward players misusing the posting forms will be banned from the privilege of playing in our casinos.
We want to clarify that posting forms should be used when all other methods have been exhausted, we have been in contact with this player since the bank check bounced and still he is posting. Posting will not make your case more urgent just the opposite and ultimately may get you banned from playing in our Casinos.
Sr. Marketing Manager
This player was paid…can we close as successful?
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