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marshy submitted a complaint.

Cirrus Casino responded.

AskGamblers responded.

Cirrus Casino responded.

AskGamblers responded.

Solved successfully.

Cirrus Casino refuse to pay out

Posted: 14th March 2012, 10:54 AM by marshy

i contacted one their live support,it turn out to b the worst support i ever had. i had won from playing their slot game, n ask them how do i transfer the winning to my moneybooker.they told me player from.singapore is not.allowed to join
i ask them in which column is it stated, n why was i not inform when i join in? they give me the link, but SINGAPORE is not stated there. i try asking them again n they are very rude
everytime i wanna say something they keep tpying `bye bye` n disconnect me. .. is there anyone who can help me with this?

Rude live support : ROLAND & FRED!!
bad customer service n F RUDE.

i think this website should be banned .their license should be revoke if the keep doing like tjis!!!!

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Cirrus Casino

Re: 17th March 2012, 11:06 AM

Dear Player

We will go ahead and look into this matter

Cheers

Cindy Greco

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Cirrus Casino

Re: 20th March 2012, 1:07 AM

Dear marshy:

I had the chance to check your account with Cirrus and it seems like there are 2 accounts opened from the same computer; which is against casino rules; both accounts redeeming free chips which is not allowed either and no deposits ever made.

Acct: nasri opened on Opened: 3/11/2012 at 9:41:48 AM redeemed Free Chips with codes CIRRUS30 on 3/11/2012 at 9:43:03 AM and 25NEWPLAYER on 3/11/2012 at 10:34:22 AM

Acct: harshinahalid opened: 3/11/2012 at 10:25:42 PM redeemed Free Chips with code CIRRUS30 on 3/11/2012 at 10:31:09 PM

This is the reason free chip winnings were voided on acct harshinahalid.

Cheers

Cindy Greco

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AskGamblers

Re: 24th March 2012, 1:33 AM

marshy, something to add?

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AskGamblers

Re: 28th March 2012, 1:56 AM

Anything before solving this complaint?