Cirrus Casino non-payment

UNRESOLVED
posted on April 17, 2012.

on march 12th,I hit a diamond royal flush.on march 23,2012, I was told I was approved for my winnings.I have talked to the withdrawal office several times.They keep telling me they don't know why it's taking so long to send my winnings.I have still played in the casino up untill yesterday.I'm not going to play anymore untill they do some thing.

posted on April 18, 2012.

Dear Player:

According to Cirrus Casino a check for $510 which is your pending payment was sent out on 4/17/2012 at 3:42:28 PM.

You should be receiving it shortly.

Cheers

Cindy Greco

posted on April 18, 2012.

thank you for your quick responce!but,i still have another check coming for $2990.00 i still have my copy where they were both approved.Back on march23rd.I turned in $3500.00 cirrus split it up into Two seperate ammounts for some reason.I don't care why I would just like my checks.Before I played at cirrus,I played at three other casino's for over ten years.They were never late

posted on April 20, 2012.

I sent a reply,but,I don't think it went through.anyway a person named Amy called me and said Cirrus put $50.00 in my account for having to wait so long,Amy also promised that I would get my money.She said she was sorry that it was taken so long.nothing has been sent yet.they lied about sending the one checkfor$510.00.How does a company stay in buisness that does this to their customers.I'm not out to put anyone out of buisness.I just want what is mine!!!!!!!at this point they owe me $3500.00.

posted on April 22, 2012.

Dear player

Monday morning I will check your payment status

Cheers

Cindy Greco

posted on April 23, 2012.

received an e-mail on Sunday april 22,2012 from Cirrus casino saying they sent me $510.00 by Fed-Ex on 04/20/12.They still owe me $2990.00.They seemed to have forgotten that.What can I do now?

posted on April 23, 2012.

Dear Player:

The bonus you redeemed 3/8/2012 at 3:43:57 PM and this is were winnings are coming from is the Signup Bonus called SIGNCIRRUS which has following bonus Rules:

333% BONUS

30X Playthrough

10X Max Cash-Out

Redeem Coupon: SIGNCIRRUS

Dep $25 or More

This means bonus has a 10 times maximum cash-out. Cirrus Casino sent $510 since your deposit was of $51 and $510 is 10 times the deposited amount. all excess winnings have been removed by Withdrawals Department manager as per Casino rules. http:/­/ww­w.c­irr­usc­asi­no.n­et­/pr­omo­tio­nsr­ule­s-b.php

Best Regards

Cindy Greco

posted on April 24, 2012.

Back on the 8th of March, I purchases $51.00 on the signcirrus coupon. I won every day and on March 12, 2012 I won $4,000.00. On March 14th, I kept $500.00 to play with and deposited the $3,500.00 balance in my withdrawal account. I checked several times with Cirrus asking when I would be paid. They gave me a different dates each time. On March 23rd, at 12:29pm (Cirrus time) their records show I was approved for my winnings but they had split it into 2 checks - one for $2,990.00 and one for $510.00. I continued to purchase chips so I would not interfere with my withdrawal date.

Cirrus has been leading me on since day one, with one excuse after another as to why it is taking so long to receive my winnings. In Cirrus own records, that I viewed online, it clearly shows where I am owed this money. I have received NOTHING as of today April 24th.

QUESTION - If they did not owe me the money, why didn't they leave the $2,990.00 in my gamblng account back on March 23rd, instead of approving it for withdrawal? What happen to the $2,990.00? Are you keeping it? Do I get it? Or did it just disappear as though it never existed?

posted on April 25, 2012.

Dear Marine326:

On 3/23/2012 at 12:28:40 PM your $510 payment was approved

Immediately after 3/23/2012 at 12:29:12 PM there is a Manager Withdrawal for ($2,990.00) removing all excess winnings. As per casino rules that's the procedure casino follows after approval.

"All excess money on a coupon, (extra money after having met the max cash-out), is removed whether or not the processing of withdrawal has already taken place. Excess money can be used, however, in a combination with another promotion or to build up free comp points." http:/­/ww­w.c­irr­usc­asi­no.n­et­/pr­omo­tio­nsr­ule­s-b.php

Cheers

Cindy Greco

posted on April 25, 2012.

I WANT TO THANK ASK GAMBLERS FOR YOUR HELP IN THIS MATTER.EVEN THOUGH CIRRUS COULD HAVE STOLD THIS MONEY OUT RIGHT,IN FACT THEY DID. I HOPE NO BODY ELSE HAS TO DEAL WITH THE CRAP I DID.I GUESS THEY THINK THEY NEED THE MONEY MORE THAN I.WELL THIS TIME THERE WRONG.I'M A COMBAT VETRAN WITH CANCER.I SURE COULD HAVE USED MY WINNINGS.WHAT A BAD COMPANY.PLEASE EVERYONE BE CAREFUL DEALING WITH (CIRRUS) THANK YOU FOR YOUR TIME.

posted on April 28, 2012.

Dear marine326:

We understand your frustration but players need to understand that reading the rules before starting to play will avoid any misunderstandings when playing.

Cheers

Cindy Greco

posted on May 1, 2012.

It's amazing to me how Cirrus keeps coming up with all these excuses. Their lastest is understanding how I feel and that I should read the fine print. I did everything I was suppose to do and the still kept $2990. winnings from me. I'm not stupid as I stated before I have played on the internet for over 15 years and know what to do and what not to do. Bottom line Cirrus just doesn't want to pay my winnings. As you can see from the complaints they don't want to pay others either. Again, I want to thank askgamblers.com for helping me.

Marine326

posted on May 3, 2012.

Dear Marine326:

Casino has rules. Players accept rules by downloading the Casino.

We are sorry to hear you expected a higher payment; unfortunately bonus redeemed had a 10 times maximum cash-out.

Cheers

Cindy Greco

AskGamblers
posted on May 8, 2012.

 Seems that this case is explained by casino representative. Marine326, do you have something to add?

posted on May 8, 2012.

this is my final words.I have explained that the bonus I was givin had no strings attached other than the bonus amount its self.Their was no (5) x or (10) times the bet like normal.They only wanted me to make a deposit and play.And example of the bonus i had was code( wontwait180) no playthrough No max cash out.It says so right on their site.I am rired of proving it.look for your self!!!!!!!

posted on May 8, 2012.

Dear marine326:

Yes; the casino offer No Playthrough/ No Maximum cash-out bonuses but you've redeemed a bonus that has a 10 times maximum cash-out with coupon code: SIGNCIRRUS http:/­/ww­w.c­irr­usc­asi­no.n­et­/pr­omo­tio­ns_­new.php

It does not mention that it is a NO Playthrough / NO Maximum Cash-out bonus.

Cheers

Cindy Greco

posted on May 9, 2012.

Here is just one of the bonus plans they give you.(wontwait180) deposit $30.00 or more.No play through,No max cashout, Redeem unlimited times. Plus there are many more they use to pull You in. NO NOTHING HAS BEEN SETTLED.THEY STILL OWE ME!!!!

posted on May 9, 2012.

(signsirrus) is just one of the coupons i used.that on does have max cashout +10x play

posted on May 10, 2012.

Dear marine326:

Winnings were generated while playing with bonus SIGNCIRRUS not with other bonuses, and this is why excess winnings were removed.

Cheers

Cindy Greco

posted on May 11, 2012.

you just admidted to ripping me off! i only had $1.75 left in my account when i received the no play through bonus.i couldn't play with that amount so i had to buy more chips.the new chips had a no playthrough bonus.you just don't want to pay me.I can't see how you can stay in business.the only reason you respond is so you don't get on ask gamblers bad list.

posted on May 14, 2012.

Dear Player:

The SIGNCIRRUS bonus is NOT a Non Playthrough No Maximum Cash-out Bonus. It is Cirrus Casino Signup Bonus and it is NON Cashable and has a 10 times maximum cash-out.

Cheers

Cindy Greco

posted on May 15, 2012.

Dear Ms.Grecko what part of i was on a new bonus when i won the money do you not understand.i had less than $2.00 left of the signsirrus bonus left when i won the $4.000.I was playing on a new bonus.you people just dont want to pay me my winnings.you can lie as much as you want but, it wont change the fact that you owe me.If you were in the united states I would take you to court and I would win!!!!!!!!!But, you hide in another country.

posted on May 21, 2012.

Dear marine326:

On 10/25/2011 3:29:51 PM you've redeemed free chip 25NEWPLAYER. No winnings were generated from that.

On 12/2/2011 6:00:48 PM you've redeemed free chip CIRSPEC25. No winnings were generated from that.

On 3/8/2012 3:42:01 PM you've requested code SIGNCIRRUS and immediately after on 3/8/2012 3:43:57 PM made a $51 deposit. The bonus was credited automatically immediately after on 3/8/2012 3:43:57 PM. You've played and won with that bonus and from those winnings you've requested your cash-out. You made a few cash-out cancellations and requested cash-out again many times. Please keep in mind that CASH-OUT Cancellations DO NOT COUNT as a new deposit.

We assume this is why you are confused since the only winnings you've generated were generated by playing your $51 and your SIGNCIRRUS bonus

Cheers

Cindy Greco