Last year I cashed out $1500 (I think) after a bit of a todo, and needing to work with a customer service rep.
So I consider them a reasonable place to play, but recently hit a road bump.
I recently used a free chip, to play and managed to actually make the play through requirements. My next step was to read the bonus policy, and understood that I couldn't cash-out from two consecutive free chips. No problem there, as I had deposited quite a bit of cash since my last cash-out.
Well hold on there bucko!
It turns out that if you redeem (As in use with or without winning), two consecutive free chips, you are not eligible for a cash-out. So effectively you might as well be playing for play money.
It seems tricky to me to send out a free chip that will not be any good unless a deposit is made just PRIOR to using it. Also, since the free chip limits you to the amount of the free chip for withdraw, I am unclear how adding a free chip to the real cash deposit would work.
I guess my "Complaint" is that after telling me it had been approved, a month went by before I called and was told it doesn't qualify.
As I am a frequent depositor, I was assigned to a VIP customer service rep, and was told he would look into it.