Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
scottytb submitted a complaint.
Cirrus Casino responded.
Cirrus Casino responded.
scottytb responded.
Cirrus Casino responded.
Solved successfully.
Cirrus Caisno wont pay!!
I made a deposit in march and requested a 300 dollar withdrawal soon after on March 18th. I was told to call someone named Monika. I called her and she told me I had to open a quicktender account because they only mail checks for over $300. I opened the account and called her back with the information she requested. I was told everything lloks good and I will receive my withdrawal in 7-10 days. It's now been two months and they dont even respond to me anymore. It's pathetic that they can't pay a small withdrawal and avoid the bad publicity. I can only imagine what would happen if I won a large amount. These people simply ripped me off. I wrote to a couple other RTG casinos and told them I will no longer play there because they were associated Cirrus casino. Cirrus has cost them a customer over 300 bucks.
Maybe you can find out what ridiculous excuse they will give. My username is. I even looked at my withdrawal history and it still says "withdrawal approved"...having the money for it would actually feel like I won something instead of being ripped off by some faceless maggots.
This is Cindy Greco, Sr. Affiliate Marketing & PR Manager for Gwages. Please send me an email to cindy@gwages.com with your username information and I will go ahead and check into this matter.
Best Regards
Cindy Greco
Dear Scotty:
Your $210 Payment has been sent out via Quicktender.
If you need any further assistance please feel free and contact me back.
Cheers
Cindy Greco
Sr. Affiliate Marketing & PR Manager
Gwages
Thank you for your help. That was incredibly fast...maybe 3 hours? This is a great service for people who have tried everything. I even made a small deposit to show no hard feelings...thanks again.
Scottytb:
We are glad to hear this issue has been solved.
Please feel free and contact me back anytime;
Best Regards,
Cindy Greco
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