Mark all as read

Settings

Notifications
Casino Complaints

Cirrus and Club Player Casinos - Still no payment


I won $26,000 with this company October 26, 2010 and I have yet to see 1 penny. They keep telling me that proper protocol take 7 to 10 days to get approved, then another 7 to 10 days for the first first disbursement to be sent to me. This would have been November 23rd, which is well past the date.
Most of the people I have talked to has been very rude, impatient and continue to tell me that they are trying to pay me the first installment (because they can not pay me the full amount at one time) as fast as they can. Each time I check in, they change the day and it continues to get pushed back.
I won this and it was confirmed the night I won 6 weeks ago and they continue to give me a run around. The time frame for my first payout was up accring to their protocol some time ago and they tell me that it is because of their processors that they can not send the money.
I have played with other casinos and won large amounts and have always gotten paid within 5 days, total. My fear is that they do not have the money to cover these large winnings that take place and continue to push the date back, putting off their customers, because they are in the hole.
Disputed Casino Cirrus Casino
Amount $26000

Discussion

User name

Since we didn't hear from player regarding this case, we will consider this complaint as resolved.


If however, player didn't get the funds yet, she can contact AskGamblers Support directy and we would be able to reopen this case.

User name

Hi Angela,

Can you please email me with the status of your current outstanding payment you have a big payout balance so we need to communicate more reguarly until this gets resolved.

Thanks,

Marty

[email protected]

User name loyalty-level-2

I am not sure what on schedule means because in talking with Damian again this morning, he stated the payment has now been pushed back yet again.

User name

Hi Angela,

Your payments should be on schedule now please let me know if the problem persists.

Thanks,

Marty

Cirrus Casino Complaint Stats

Resolved 28 / 32
Avg. Amount $1,426
Avg. Complaint Duration 31 days
Avg. Response Time 2 days

Cirrus Casino Complaints

See all complaints for this casino