Cirrus and Club Player Casinos - Still no payment

RESOLVED
posted on December 21, 2010.

I won $26,000 with this company October 26, 2010 and I have yet to see 1 penny. They keep telling me that proper protocol take 7 to 10 days to get approved, then another 7 to 10 days for the first first disbursement to be sent to me. This would have been November 23rd, which is well past the date.
Most of the people I have talked to has been very rude, impatient and continue to tell me that they are trying to pay me the first installment (because they can not pay me the full amount at one time) as fast as they can. Each time I check in, they change the day and it continues to get pushed back.
I won this and it was confirmed the night I won 6 weeks ago and they continue to give me a run around. The time frame for my first payout was up accring to their protocol some time ago and they tell me that it is because of their processors that they can not send the money.
I have played with other casinos and won large amounts and have always gotten paid within 5 days, total. My fear is that they do not have the money to cover these large winnings that take place and continue to push the date back, putting off their customers, because they are in the hole.

posted on December 21, 2010.

Hi Angela,

Payouts are approved within 7-10 business days of player request and take 7-10 business days to process after approval. Your payout request was made on 12/7/2010 so you can expect it to be processed in the next 24 hours.

Thanks,

Marty Davis

Cirrus Casino Representative

and Gambling Wages Affiliate Manager

[email protected]

posted on December 22, 2010.

My first payout was actually approved November 7th, which I received finally last week. Now I am waiting on the payment that was approved November 23, which according to Damian is supposed to be sent tomorrow or Thursday.

Then, the December 7th one I am still waiting on and there was approved today for another $1,500.

I am praying that the one that is supposed to be sent either tomorrow or the next day does in fact get sent and then the one from December 7th anytime after that, to get me caught up.

This whole matter has caused so much stress. I just I get another payment sent before I go on vacation next week because my bank placed on hold on the last one. Hopefully, I get the one for sure before the end of this week and the Decmbedr 7th one shortly thereafter like you stated would be processed in 24 hours.

posted on December 22, 2010.

Hi Angela,

It looks as though they have you on scheduled payouts. Should you need further assistance please email me directly moving forward so that I can escalate the issue much faster.

Kind Regards,

Marty Davis

[email protected]

posted on December 23, 2010.

When I spoke with Damian yesterday morning he stated that the check was being sent that (December 22nd) morning. I am speaking with him now (December 23rd) and he is telling me that I must wait that they were unable to send the check yestedrday and it will be sent now in the middle of next week. This payment was approved November 23rd and is well over the 10 days that I am told I must wait. The December 7th approval is over the timeframe as well.

I was expecting this money to be in my hands today, I am going on a trip in the middle of next week and needed that money to spend on my trip.

I am hoping you will take care of this very large problem today.

Angela Durossette

posted on December 23, 2010.

Hi Angela,

I will have Claudia escalate your payout issue and try to get this resolved for you.

Thanks,

Marty Davis

Sr. Marketing Manager

Gambling Wages

posted on December 23, 2010.

I sure hope, this is very disappointing.

posted on December 27, 2010.

Hi Angela,

Your payments should be on schedule now please let me know if the problem persists.

Thanks,

Marty

posted on December 27, 2010.

I am not sure what on schedule means because in talking with Damian again this morning, he stated the payment has now been pushed back yet again.

posted on December 28, 2010.

Hi Angela,

Can you please email me with the status of your current outstanding payment you have a big payout balance so we need to communicate more reguarly until this gets resolved.

Thanks,

Marty

[email protected]

AskGamblers
posted on October 18, 2011.

Since we didn't hear from player regarding this case, we will consider this complaint as resolved.


If however, player didn't get the funds yet, she can contact AskGamblers Support directy and we would be able to reopen this case.