This is what I call professional and responsible Customer Support.
Keep up the good work!
Helpneeded submitted a complaint.
Cirrus and Club Player Casinos - Still no payment
Payouts are approved within 7-10 business days of player request and take 7-10 business days to process after approval. Your payout request was made on 12/7/2010 so you can expect it to be processed in the next 24 hours.
Cirrus Casino Representative
and Gambling Wages Affiliate Manager
My first payout was actually approved November 7th, which I received finally last week. Now I am waiting on the payment that was approved November 23, which according to Damian is supposed to be sent tomorrow or Thursday.
Then, the December 7th one I am still waiting on and there was approved today for another $1,500.
I am praying that the one that is supposed to be sent either tomorrow or the next day does in fact get sent and then the one from December 7th anytime after that, to get me caught up.
This whole matter has caused so much stress. I just I get another payment sent before I go on vacation next week because my bank placed on hold on the last one. Hopefully, I get the one for sure before the end of this week and the Decmbedr 7th one shortly thereafter like you stated would be processed in 24 hours.
It looks as though they have you on scheduled payouts. Should you need further assistance please email me directly moving forward so that I can escalate the issue much faster.
When I spoke with Damian yesterday morning he stated that the check was being sent that (December 22nd) morning. I am speaking with him now (December 23rd) and he is telling me that I must wait that they were unable to send the check yestedrday and it will be sent now in the middle of next week. This payment was approved November 23rd and is well over the 10 days that I am told I must wait. The December 7th approval is over the timeframe as well.
I was expecting this money to be in my hands today, I am going on a trip in the middle of next week and needed that money to spend on my trip.
I am hoping you will take care of this very large problem today.
I will have Claudia escalate your payout issue and try to get this resolved for you.
Sr. Marketing Manager
I sure hope, this is very disappointing.
Your payments should be on schedule now please let me know if the problem persists.
I am not sure what on schedule means because in talking with Damian again this morning, he stated the payment has now been pushed back yet again.
Can you please email me with the status of your current outstanding payment you have a big payout balance so we need to communicate more reguarly until this gets resolved.
Since we didn't hear from player regarding this case, we will consider this complaint as resolved.
If however, player didn't get the funds yet, she can contact AskGamblers Support directy and we would be able to reopen this case.
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