All Slots Casino - Christmas Bonus not given...And then some other stuff!

RESOLVED
llevi Canada
posted on December 10, 2015.

I received a 100% Match Bonus as part of a Christmas promotion All Slots sent to me. I received it in the mail yesterday. I hadn't played on this site for months as I never had any luck but I do like 100% match bonuses so I figured I'd give it another shot. I carefully read the instructions on the very fancy card they sent and deposited $50. I waited. And waited. No match given so I contacted on-line support. I explained everything to them. They put me on hold ... for ...a ...very ...long....time. I waited patiently and then after about 15 minutes...I asked them if I was still connected? Finally, they got back to me to say "sorry that promotion is over". I said that that was impossible as I had only received it that day. I described the card exactly word for word to them. I said it was a Christmas promotion - today was Dec. 9th - how could it be expired? Especially when I just hours ago received it. She put me on hold again. Again a wait. Finally, she got back to me saying "sorry, the best I can do is give you a 50% match". I told her that I found this unbelievable. It was dishonest and fraudulent. I also said that I would be submitting a formal complaint. Again, all she said was 'sorry'. Before the chat ended, she closed off by saying my 50% match was now applied to my account. I figured I'd withdraw my money as soon as I could and close my account forever with All Slots. Well to add frustration to this...I go back into my account and see that my account WAS NOT credited with the 50% she said she had given me. I wasn't going to go back onto Live Chat as it had already became very apparent to me that these people are very shady with their business ethics. I had the proof right in my hand. I just figured I'd play through my $50 and close my account. Well I started to play and immediately started winning. Within 30 minutes my $50 was now $800. I put in a request to withdraw $500. I played (and lost) the remaining $300. So as it stands now, I by all means should be receiving $500 from my winnings. If they operate the same way in paying out wins to their customers the same way they do not honor their own promotions, I will have to fight for my winnings. Time will tell on that one. But my main reason for submitting a complaint was for the blatant dishonesty of not honoring the 100% match bonus. And if that wasn't bad enough not being given the 50% match they said they had given. Just a really bad experience all around. It's imperative to have 100% trust in these on-line gambling casinos. Customers spend lots of money. Thankfully, I have found several that I completely have trust in as they have proven it time and time again. All Slots has lost my trust completely.

posted on December 13, 2015.

Hi,

If you can please send me your account number through private message, I would be happy to review this for you.

Looking forward to your reply.

Levi
The Jackpot Factory Group

llevi Canada
posted on December 13, 2015.

How do I send you a private message? What is your email address? All I have to go on is "Levi - THe Jackpot Factory Group"

posted on December 14, 2015.

Hi,

I have sent you a private message you may send me your details there.

Levi
The Jackpot Factory Group

posted on December 15, 2015.

HI there,

I am happy to let you know that after reviewing your account, I was able to locate the problem. The Holiday gift you received was for account bikram123 as you stated above.

The issue arose from depositing in another account that you have with us instead of the account that was eligible for the promotion.

Because of the confusion and keeping with the spirit of the holidays, We have credited your account with the 100% match bonus.

However, to participate in the full promotion which includes the $15k Boxing Day Draw. You will need to make a deposit on the relevant eligible account being bikram123.

The bonus is now in the account that you made your 50 deposit and I hope you will continue enjoying your gaming experience with us and wish much luck and a festive season.


Best Regards,
Levi

The Jackpot Factory

llevi Canada
posted on December 15, 2015.

Hi, Thank you for your reply. At the time of this confusion, I was not aware that I even had two accounts. I own up to this mistake as being mostly my error as I should have been aware of having another account. I'm wondering though if the customer service rep i was speaking to might have asked more questions to find out how this was happening. It seems like it could have easily been solved at the very beginning. Thank you again, and I am totally satisfied with this outcome!

posted on December 15, 2015.

Hi,

I am happy to hear you are pleased with the outcome and I have forwarded your input to our team to aid
us in providing better service in the future.

Happy Holidays.

Levi H

The Jackpot Factory

AskGamblers
posted on December 16, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.