Cherry Red Casino Refused paying winnings of 9000

UNRESOLVED
posted on February 9, 2011.

I played at Cherry red Casino and deposited 600 and claim their sign up bonus., in January 2010.

I claimed their slots bonus and played only slots throughout the promotion and withdraw 9000.

They have requested my documents including, Driver's License, Passport, and Utility Bills and Faxback forms.

They have approved my documents but told me to provide a digital photo of myself holding up my own driver's license.

I send that to them and they still refused to send me my winnings.

I could provide them with anything that they request from me. I could even go to my lawyer to have my documents notarized if they don't believe me. But they won't listen and refuse to communicate with me.

posted on February 10, 2011.

Please copy and paste your complaint and provide us with your username - The email address is [email protected]

Please mention also that you the player from askgamblers.com.

Thank you.

posted on February 12, 2011.

email sent with user details but still have not receive a respond from the casino.

posted on February 13, 2011.

We have received the email from the player and will be in touch with the player within a couple of days once our information has been collated and departments have been spoken with.

Regards,

Cherry Red Casino.

posted on February 15, 2011.



angel Few seconds ago

still awaiting for their reply. no updates yet.

posted on February 15, 2011.

Please note that our email in reply to you stated that we would be in touch within a cope of days as we have to discuss this matter with the other departments and collate the information in question.

Thanks for your patience and we will be in touch very shortly.

Cherry Red Casino.

posted on February 15, 2011.

I have been forwarded the email which was sent to the player a short time ago:

Hi xxxx,

I would first of all recommend that you read the several emails which were sent between you and our fraud and withdrawals departments which, as this email will also state, that this is a final decision and there is nothing further left to discuss about this matter.

Your account was investigated thoroughly along with other accounts which included highly similar information to yours which showed us clear evidence that your account is linked to the other accounts and is therefore part of a fraud/bonus abuse ring. Similarities included the same (and very unique) passwords being used on your account being exactly the same as other account passwords, same deposit amounts, same games played, same wagering technique and amounts, same deposit methods and also we looked at the documents which had been sent in and could see from the handwritten information that the handwriting was exactly the same on your form as these other players too which held the other similarities also.

We are therefore 100% certain that, according to our terms and conditions, the casino rules have been broken and therefore refunds of deposits were sent and winnings voided.

This is a year old matter and as discussed in previous emails, there is no way we are able to change our decision on this due to the evidence we have.

Kind regards,

Cherry Red Casino.

posted on February 18, 2011.

still awaiting for their reply. no updates yet.

posted on February 20, 2011.

Please see our previous post of 15 February 2011. Our position has not and will not change and this has been fully explained to the player over a year ago.

Hi xxxx,

I would first of all recommend that you read the several emails which were sent between you and our fraud and withdrawals departments which, as this email will also state, that this is a final decision and there is nothing further left to discuss about this matter.

Your account was investigated thoroughly along with other accounts which included highly similar information to yours which showed us clear evidence that your account is linked to the other accounts and is therefore part of a fraud/bonus abuse ring. Similarities included the same (and very unique) passwords being used on your account being exactly the same as other account passwords, same deposit amounts, same games played, same wagering technique and amounts, same deposit methods and also we looked at the documents which had been sent in and could see from the handwritten information that the handwriting was exactly the same on your form as these other players too which held the other similarities also.

We are therefore 100% certain that, according to our terms and conditions, the casino rules have been broken and therefore refunds of deposits were sent and winnings voided.

This is a year old matter and as discussed in previous emails, there is no way we are able to change our decision on this due to the evidence we have.

Kind regards,

Cherry Red Casino.