Casinoval - Changed terms

posted on February 22, 2013.

Hello, I received bonus for sharing casino at facebook, met all wagering requirements, but today get email from them:

Your balance has been set to zero, as the $15 FREE bonus is not available for your country. It was activated by mistake. Please refer to the terms and conditions here: http:/­/ww­w.c­asi­nov­al.c­om­/te­rms­/te­rms­_15­fa_­en.html

When I registered I read Bonus terms, there was not any country restrictions. They just changed terms one day later than I get this bonus, and do not wish to pay, answer was - Casinoval reserves the right to change these Terms and Conditions at any time.

posted on February 28, 2013.

What happened was that the country restrictions were added a bit later to the terms of the bonus, as we forgot to include them initially for that specific promotion. This caused the system to forfeit this player's winnings based on his country. This mistake has now been corrected and the winnings were returned to the player's balance.

posted on February 28, 2013.

Thank you, for returning my balance.

When you'll able to process my withdrawal ?

Many days were lost from for this mistake.

Money already would come, if there was no this mistake.

posted on March 1, 2013.

The processing time was also taken into consideration in this case.

posted on March 1, 2013.

Thank you.

I already received payout and send request to close this complaint

posted on March 1, 2013.

 Complaint solved!