CasinoShare Lie, Insult and Lie Some More

RESOLVED
posted on July 10, 2010.

Just ludicrous filthy behavior of a kind which just isn't ...possible to remedy.


I'm just posting so they either show up to lie some more or don't show and get tagged for it. Grand Mondial, their partners in Insult, made me waste hours a few weeks back sending them their own promotional email from their manager and multiple screenshots just to claim a 20% bonus or something ridiculous. I get this offer on Thursday. "Get a 40% Bonus up to $800 with 48-Hour Power! The maximum bonus you qualify for is $/£­/€80­0." I opt-in. Deposit $2000. Lose it. Am credited 320 and told the rest will be credited by the Promotional Department later. Didn't cut / paste the chat from their crappy web-based chat client which doesn't save actual chats. Cut / pasting seems redundant. When - after 24hrs - I hear nothing and my missing 480 credits are not credited as promised, I waste another half hour being told same thing. Initially that the above two lines were mistakes, and that I wasn't owed anything. When I demanded either $1200 falsely extracted from me via their lies, or the 480 credits, am told again that Promotional Department will contact me. When - after 24hrs - I hear nothing and my missing 480 credits are not credited as promised, I spend 3 hours on chat talking to Christian but I remain polite in the face of his insulting stupidity.



Christian: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative.

Me: I was told yesterday that the missing 480 credits pending from my promotion would be credited

Christian: Your casino account number please?

Me: (tcsrxxx) Get a 40% Bonus up to $800 with 48-Hour Power!

Me: The maximum bonus you qualify for is $/£/€800.

Christian: The maximum bonus for the promotion is 320

Me: The maximum bonus you qualify for is $/£/€800.

Me: please read...slowly.

Christian: 40% of 800 is 320.

Me: The maximum bonus you qualify for is $/£/€800.

Me: please read - very - slowly.

Me: The maximum bonus you qualify for is $/£/€800.

Me: Is there something about that which is ambiguous?

Me: Get a 40% Bonus up to $800 with 48-Hour Power!

Me: up to $800 bonus. If it were up to $320 bonus, it would say up to $320. The secret is all in the up.

Christian: There is nothing ambiguous. It was a typing error

Christian: Because 40% of 800 will never be 800

Me: oh no problem then. please send my 2000 back. my typing error was in response to your typing error

Me: The maximum bonus you qualify for is $/£/€800.

Me: typing error? this is wonderful news. I get $1200 back!

Me: phew. and I thought it lost fair and square! much like my dignity in '94.

Christian: The error came on the maximum bonus that you qualify for not the maximum amount on which the bonus would have been calculated.

Me: Please trust me when I tell you that I do not require your explanations for I have no genuine interest in the various causes of 'errors'. We could be here all night, and I'm sure you wouldn't want that. Would you? Hmm.

Me: All I care about are promises made.

Me: Actions undertaken on the basis of those promises.

Me: Now, deliver on your promise. Or refund with an apology.

Christian: a request as already been escalated to the promotional department. Once they get back to us we will keep you informed

Me: That's what I was told about 30-40 hrs ago I think

Me: no one got back to me. no one kept me informed.

Christian: As i said it John you are a customer at the casino and we already have escalated the query to the relevant department

Christian: Please be patient as soon as they get back to us

Christian: We will let you know what will happen



Another 24 hrs pass, no contact, I logon in fury now with these rogues.



You are now chatting with Jeje

Jeje: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Jeje and will be assisting you, how could I be of service...

Me: Hi Jeje Me: I'm owed either a $1200 refund or a 480 credit bonus to my account

Me: we'll ignore the time i've expended stating the obvious

Jeje: can i hav eyour casino account number please?

Me: (tcsr00000000)



Thank you for using our live chat service.

Your current chat session has now ended



I grind my teeth, to give them one final chance - I warn the insulting fool I'm out of patience, and not to lie to me for a 30th time. They're too stupid to be in operation.



You are now chatting with Jeje

Jeje: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Jeje and will be assisting you, how could I be of service...

Me: I don't think that's really appropriate customer service

Me: tcsr09441332

Me: I'm owed $1200. Or 480 in credits. I've been lied to a dozen times

Me: hours of my time wasted.

Me: and you just kill chat? that's how you deal with it?

Jeje: it looks like y=we had a technical issue with the chat .. sorry for the inconveninece

Me: I'm sure.

Jeje: on moment

Jeje: you referring to the withdrawal right ?

Me: no

Me: i'm referring to being promised something clearly

Me: depositing 2000 as per the promise

Me: losing the 2000

Me: then IDIOTS wasting my freaking time not delivering on their promise

Me: and insulting me with lies over and over and over

Me: and i've had enough of being polite and funny whilst your filthy hands slap my turned cheeks

Me: i want to speak to like someone WAY above you

Me: for a final official statement - NO MORE LIES!!!!!!

Me: and then i will act with that

Jeje: i am the casino supervisor here .. so someone promised you bonus .. sorry but i really need to understand whats going on ..

Me: Dear John, (tcsr09441332) Get a 40% Bonus up to $800 with 48-Hour Power!

Me: The maximum bonus you qualify for is $/£/€800.

Me: I deposited $2000

Me: lost it

Me: WHERE IS MY 800 YOU DULLARDS?

Me: what is complicated about this?

Me: One more lie. Just ONE MORE LIE

Me: I dare you.

Me: one more

Jeje: ok.. i will tell you that it could be a mistake but you dont qualify for 40 % but 20% up to 800

Jeje: first

Me: are you too dumb to READ

Me: READ?

Me: you don't know how to read?

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800

Me: The maximum bonus you qualify for is $/£/€800


posted on July 12, 2010.

Hi


Thanks for your email.


I have instructed promotions and call centre department to have a look into this issue. Thanks for letting me know. PlayShare will be shortly posting in the forum and get in contact with the player as well. Thanks again.


Regards


Jorge Silva

Affiliate Team

PlayShare Partners

posted on July 12, 2010.

Dear John,


Thank you for contacting Casino Share Support.


Firstly, allow me to present my sincerest apologies for this whole misunderstanding caused by the ambiguous wording of the concerned promotional email.


Basically, what the Promotional Department initially intended on offering during the 48 Hour Power promotion was a 40% purchase match bonus on up to $800.00 worth of total deposits. Unfortunately, the wording in that email undoubtably offered a 40% match up to a maximum bonus of $800.00, not what was initially intended.


This is the reason why the support agents with whom you dealt seemed uninformed, and hence didn't credit you with the outstanding amount that you were expecting.


That being said, it is now up to us to honour what was offered to you, and I am glad to inform you that your casino account has been credited with the outstanding $480.00 bonus which is not simply waiting for you to play it!


Again, please accept our sincerest apologies for the inconvenience and frustration this whole situation has caused.


We trust that we have been of assistance and wish you a fantastic week further.


Should you require any further assistance, please do not hesitate to contact us on one of the relevant numbers listed below. We are available 24/7, 365 days a year for your convenience.


Warmest regards

Dirky


Casino Share Customer Support Supervisor

posted on July 12, 2010.

You have no idea how thrilled I am that - after 5 ? separate Live Chat attempts, 5 ? HOURS of being insulted by your staff and 30 ? individual lies - you are now giving me the bonus I deposited [and LOST] $2000 to earn a week ago.



You have - no idea - how thrilled I am. I haven't been this happy since I reached into my own pocket earlier and was thrilled to discover my own money was in my pocket.



If you had an idea, you would realise how unacceptable, ridiculous and insulting your response truly is. If you cared - and it's quite apparent you do not - I suggest you read the 5 HOURS of insulting stupidity your staff inflicted, and make the appropriate retrenchments.



Yall have a good day now.