Hello Sir.

I really hope you can help me sir.

I found www.casinoclub.com on an affilate over a week ago
after I looked for a casino that allows to play roulette.
I have made my 250euro deposit and got their 250euro ( 100%) welcome bonus offer.

I played roulette and that specific day, I got very lucky since I used my lucky numbers
that I usually gamble with most of the time, when I gamble online ( they are usually 6,9,12, 25)
since I won, I also used some other numbers to keep playing and to complete the bonus obligations so I used my family's date of births etc... as I mentioned, I got very lucky and kept winning.
I eventually withdrawed total of 4150euro back t my neteller account after in the cashier page showed me the option that I completed all the bonus obligations.
A day after I received an email from the casino support that I need to email them my
documents for verifications, so I emailed them what they needed.
Then they kept sending emails they wish to speak with me, so I called them
almost everyday and spoke with different people, answered the questions and info needed but still , they kept telling me my account is being checked...
today I recevied an email with a request to call and speak with the manager who reasponsible for payments,
after I spoke with him he told me that I will not be paid with my winnings since I
used " a special technic" to win in their roulette and I don't deserv to be paid,
I could not believe what he told me on the phone !! I was very very surprised
and nicely explained him he is totally wronge and I just got LUCKY, that's all
how can I guess or know the roulette numbers? It was a pure luck...
he again refused to pay and after I told him I will submit a complain against his casino he told me that he will pay me back my deposit, I refused to accept his "deal" and I wanted to be fully paid... he did not agree to that.

I think that is shows this casino is being unfair with LUCKY winnings
and I hope your help to me will eventaully make this casino to honor fair winnings.

the casino support email : support@casinoclub.com

Leave your comment about this complaint