Casino Adrenaline delays payments

RESOLVED
myyrijaffa Finland
posted on August 7, 2015.

This casino is giving false promises about withdrawals . i have made withdrawal request total 4000e by this monday 3.8.2015. They promised that i get paid first 2000e byt his friday. They paid first 1000e on wednesday and promised another 1000e by today. I asked do i get paid on today and live support told me that i get paid on monday. This is not acceptalpe.. thats my money and they just cant give players false promises . And if you look there is also problems with fenix casino. what i understand these casinos in both MYEG B.V casinos and they had problems like this earlier this year. I want my money as it was promised!

myyrijaffa Finland
posted on August 7, 2015.

They actually paid out that 1000e today even support said it will be on monday.
Maybe cause they saw complaints , maybe not.
Anyways its taking too long since all my previous withdrawals has taken 1-6 hours but now when its bigger amount they just delay it.

posted on August 8, 2015.

Dear myyrijaffa,

First of all thank you for playing in Casino Adrenaline and we are looking forward to offer you best help and support to solve your complain. Please note that as per our email, sent on the 4th August 2015, mentioning "As per terms we will pay you 2000 per week and the first 2000 will be issued by Friday 7th of August 2015." your withdrawals have been issued and paid as promised. You will also receive the remaining 2000 next week.

Should you have any further queries regarding your payment do not hesitate to contact us at anytime.

Best Regards,
Casino Adrenaline

myyrijaffa Finland
posted on August 8, 2015.

Maybe in future inform your support staff better ?
And i sure hope so i get paid start of the week.. not end of it... because there is no reason to hold my money,

myyrijaffa Finland
posted on August 10, 2015.

Their cashier is again in ignore mode... cant get any replies from them.

myyrijaffa Finland
posted on August 10, 2015.

Got paid full amount today.
This complaint is solved .

posted on August 10, 2015.

Dear myyrijaffa,

Thank you for your playing with us!

In our casino management policy we take care about proceeding fast payments to our players. That is one of the the most important things for players as well for us. All players recognize that and proof about that is the recent AskGamblers Certificate of Trust.

So there was never a reason for worrying about receiving your payments. All players in our casino are in the first place for us.

One more time we congratulate you on your win and wish you good luck in future gaming!

We are always at your disposal to provide you first-class service.

Best Regards,
Casino Adrenaline