Casino770 won't pay me my winnings

UNRESOLVED
posted on April 12, 2013.

Hi , 770 casino won't pay me my winnings, they claim that i have an other account when it's the first time i play there. I have a big win of 7333 gbp , They asked me to contact them via phone so they can tell me this, I told them i DON'T have any other account as it;'s the first time i register to there site. Then the lady told me she will tell the financial department that i claim i only have one account ( the one i opened) . They don't answer my emails. I emailed them a couple of times and they just ignore me. I am fed up with this whole situation. Please help me.

posted on April 19, 2013.

Hello Patrick,

Please allow us to respond to your feedback given towards Casino770 by informing you that your player account along with your playing manner have been carefully monitored and reviewed by our specialists.

Upon the finalization of the investigation undertaken on your account, our specialists concluded that you have used an unaccepted betting strategy as another account with striking similarities to yours, in order to register winnings from the welcome bonuses.

Please consider that we do not permit the use of artificial intelligence on Casino770 and hence, this is the reason why your initial withdrawal was cancelled until the investigation on your account has been finalized. As per our Terms and Conditions, any player account which is suspect of using prohibited software or betting strategies risks to be permanently blocked:

4.1.16. You certify that in what pertains to the services provided by Casino770, you will not use or attempt to use any martingale betting strategy or software endowed, in our view, with artificial intelligence.

Abuse of bonuses and other promotional offers, as well as all other abuses of the Software or services provided by Casino770, is prohibited.

In the event that Casino770 reasonably determines that you used or attempted to use a product endowed with artificial intelligence in combination with our Software or services, Casino770 reserves the right to rescind or block your account immediately, and to not reimburse the amount credited to your account, and prohibit your access to all other Internet Sites, Services and Software offered by the corporation.

Additionally, our Customer Support representatives have contacted you by phone and answered every email that you sent towards us and offered you assistance in due time.

Kindly note that we have made an exception in your case and left the account opened, while transferring the funds back to your balance and allowing you to withdraw a certain amount at the moment as we value you as a customer and hope that you will comply with the General Terms and Conditions in your future activity on the site.

Hoping that the above information clarifies your concerns, we invite you to contact our Customer Support Team for any further assistance that you require.

Regards,

Casino770

posted on April 22, 2013.

Hi,

I can't believe this reply.

4.1.16. You certify that in what pertains to the services provided by Casino770, you will not use or attempt to use any martingale betting strategy or software endowed, in our view, with artificial intelligence.

Abuse of bonuses and other promotional offers, as well as all other abuses of the Software or services provided by Casino770, is prohibited.

In the event that Casino770 reasonably determines that you used or attempted to use a product endowed with artificial intelligence in combination with our Software or services, Casino770 reserves the right to rescind or block your account immediately, and to not reimburse the amount credited to your account, and prohibit your access to all other Internet Sites, Services and Software offered by the corporation.

I did not use any artificial intelligence software that is crazy. You can clearly see that I played blackjack myself when I won the money.

As for using a martingale from wiki: "The strategy had the gambler double his bet after every loss, so that the first win would recover all previous losses plus win a profit equal to the original stake.". That is insane, I didn't use this strategy, check my betting history.

Also if I played like another one of your clients that is not my fault at all.

As stated I have not breached any of your terms. You have your own terms stating that you don't like players winning at your casino.

If you are going to offer a bonus to attract clients and someone plays it without breaking any one of your own rules then you MUST PAY.

I followed every term set forward to me.

You might be mistaken with my account. Please check my betting history once again.

posted on April 25, 2013.

Hello,

Following your last post, we can assure you that your betting history and player account have been thoroughly checked by our specialists and our conclusions have been presented to you in our previous post.

As we decided to make an exception in your situation, your account was left open and the funds were transferred back to your account balance allowing you to play and withdraw your winnings as soon as you comply with the Terms and Conditions of our website.

Please note that your withdrawal request is still pending as you have failed to provide us with the necessary documents requested by our financial department:

9.7. Casino770 confirms a request for withdrawal from a player only after identity verification of the user and of the player account […]. Any demand for a withdrawal must be supported by the authentication of the user.

In addition to that, you will be able to withdraw the amount remaining in your balance as soon as you comply with our bonus Terms and Conditions:

6.4 A player cannot apply for a withdrawal request unless the playthrough of the bonus received has been fully completed.

We can assure you that once these conditions are met, you will receive your winnings.

Kind regards,

Casino770