Casino770 withdrawal problem

RESOLVED
dmcgrath United Kingdom
posted on February 23, 2013.

I have noticed this has already been posted on vaious sites regarding this problem with casino770

I requested a withdrawal request from casino770 yesterday , almost straight away i received a email asking me for id documents and a copy of the front and back of the card i used on the site , which i scanned and sent straight away by email and via the upload section on the website.

This morning i received a email stating..

An alert was triggered in our system and extensive checks on your game statistics are required.

Unfortunately, these detailed checks can take a number of days to be completed. We will keep you informed on the progress and developments of this procedure.

Thank you for your patience

I won the requested withdrawal amount fairly on a slot and now wish i had read the complaints all over the net regarding this problem and stuck with the site ive played on for years

posted on February 26, 2013.

Dear Dale,

We would like to assure you that Casino770 has not failed to pay any player that has won fairly on our site.

Please be informed that the withdrawal procedure requires extensive verifications on your game statistics and this has caused the delay in validating your withdrawals.

However, you may rest assured that your payments are in the process of being validated and you will soon receive your well deserved winnings.

For any other questions or concerns, you have the possibility to contact our Customer Service via e-mail, live chat or by phone.

Kind regards,

Customer Service Casino770

dmcgrath United Kingdom
posted on February 27, 2013.

thank you for your reply, i have sent all the requested documents by sunday 24th including details for wire transfer ,which were all accepted and veified and i was informed the checks done and my file was completed and just needed to take the verification phone call , i was called on monday and completed this verification , i also asked about the withdrawal and was informed it would be validated within the timescale of 48hrs-4 days as stated in the email i received when the request was made, it is now over the 4 days and has not been validated. I have been on live chat numerous times and get the same reply everytime that i will receive a email when validated , so can you tell me how much longer this will take? i have sent and done everything you have requested in a very timely manner and would expect the same from casino770.

kind regards

posted on February 27, 2013.

Hello Dale,

As we have also informed you by e-mail and by online chat, your winnings are currently in process by our payment agent.

Please take into account that our payment agent is checking thoroughly your file and takes all the necessary measures for your winnings to get into the right account.

Therefore, rest assured that we will undertake the necessary procedures and validate your withdrawal request as soon as possible.

Thank your for your patience and understanding!

Best regards,

Casino770

dmcgrath United Kingdom
posted on February 28, 2013.

thank you for reply casino770

i have received a email this morning stating the withdrawal has been processed to my bank account , but it states in euros , will update when received into my account.

posted on February 28, 2013.

Dear Dale,

In reply to your message we wish to inform you that we sent you an e-mail regarding this issue.

For any other questions or concerns, you have the possibility to contact our Customer Service via e-mail, live chat or by phone.

Kind regards,

Customer Service Casino770

AskGamblers
posted on June 10, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on June 14, 2015.

@dmcgrath,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

dmcgrath United Kingdom
posted on June 14, 2015.

@askgamblers i have been away for the past week so have only just seen the emails. I agree its good practice but daily emails are a bit much.

This issue was resolved march 2013