Casino770 withdrawal has not come yet.

REJECTED
posted on November 20, 2012.

Now it has been six weeks since I made my withdrawal of 10,000 € from Casino770. I sent copies of my identification documents, credit cards and account history. And got it accepted the following day. In their terms and conditions it says that the withdrawal will take 4-10 days after they accepted the copies.

I contact them regularly on their "24/7" chat. But get the same answer every time, they say that I will be informed via e-mail as soon as possible, but they make no progress. How long does it take to become informed, I ask. And they always reply "You will recieve an email In the following days."

I hope this will be resolved ASAP.

posted on November 21, 2012.

Taking into consideration that you did not comply with our General Terms and Conditions, your account has been closed and the withdrawal request has been cancelled.

Here is a reminder of our rules:

“In the event that Casino770 reasonably determines that you used or attempted to use a product endowed with artificial intelligence in combination with our Service or Software, Casino770 reserves the right to rescind or block your account immediately, and to not reimburse the amount credited to your account, and prohibit your access to all other Internet Sites, Services and Software offered by the corporation.”

For any concerns regarding your situation, please feel free to contact us at [email protected] and we will offer you further assistance.

posted on November 22, 2012.

Hello,

Given that you registered winnings on our website by taking advantage of a technical error we encountered, we were forced to cancel your withdrawal and close your player account, acting in accordance with the Terms and Conditions you agreed upon when registering on our site.

Please find below what our Terms state regarding this matter:

"10.3. IN CASE OF DISCREPANCIES IN THE SYSTEMS OR IN THE MEANS OF COMMUNICATION, DUE TO VIRUSES OR BUGS AS IT RELATES TO THE ACCOUNT REGULATIONS OR ALL OTHER PARAMETERS THAT MAKE UP THE SOFTWARE, WE SHALL NOT BE HELD RESPONSIBLE TO YOU OR A THIRD PARTY FOR ANY DAMAGE, COSTS, EXPENSES, LOSSES, OR CLAIMS BROUGHT BY SAID DISCREPANCIES, AND WE RESERVE THE RIGHT, IN THE EVENT OF SUCH TYPE OF ERRORS, TO CEASE ALL SOFTWARE AND SITE GAMES CONCERNED AND TO TAKE ALL OTHER MEASURE NECESSARY TO CORRECT SUCH ERRORS, PROVIDED THAT WE ARE NOT RESPONSIBLE TO PROVIDE AN EMERGENCY NETWORK, SYSTEM, OR SIMILAR EMERGENCY SERVICES."

For any further questions or concerns you might have regarding your situation, please contact us at [email protected] and we will gladly offer you further assistance.

Kind regards,

Customer Service Casino770

posted on November 22, 2012.

I have played 5 different types of games on your online casino, but I still do not understand what the technical fault was? My friends and I have played on your spin, your blackjack and roulette. Where has the technical fault occurred? And how can it be my responsibility? I have played exactly the same game as my friends, but they've got their money? Then I not been informed of 6 weeks're embarrassing, bad and careless! And after 6 weeks of waiting, 30 conversations with you, live chat, 2 phone calls with your customer service, where all the promised money will come in a few days. But instead of informing me, you turn me off from the side, without even giving me any information. Unless I contacted askgamblers.com you had not even heard of you. This is not acceptable, I have never been treated in such a way!

posted on November 22, 2012.

My dad's friend works as a programmer at many online casinos in Malta. He will check what the problem was with your side. Until the Tuesday next week. Then I along with 300 other Swedes come and play Swedish championship of poker in one of Malta's Casinos. I hope you have time to take a meeting with me and my lawyer, face to face. Sad that they have to be like this.

You may like to prepare with printouts of what I have done wrong in my game to not get my money, a bit strange because I played at your side, and pressing your buttons, not my side.

It's kind of funny that if in the future to win more great prizes, and to have to be concerned that there were technical errors in the client.

posted on November 24, 2012.

Hello,

We assure you that your situation is currently being checked by our responsible department.

You will be contacted by e-mail as soon as we receive a response.

For any further questions or concerns you might have regarding your situation, please contact us at [email protected] and we will gladly offer you further assistance.

Kind regards,

Customer Service Casino770

posted on November 26, 2012.

But you have said now 10-15 times that you notify me by e-mail, but it has not happened in the seven weeks now so why would you inform me now?

I fly tomorrow to Malta, when can we get past? I have the right to have any inquiry about my "technical errors" in paper form. Because my attorney can not investigate what is being said verbally. I hope you understand it

Regards Richard A