Casino770 - Unable to withdraw

RESOLVED
posted on March 14, 2013.

I was not satisfied with my experience with this casino. I tried to withdraw winnings of £250 from the casino won from the £10 no deposit bonus. I turned this over the sufficient number of times and deposited £30 of my own to enable me to withdraw. However, when I went to withdraw my winnings I had a message stating I could not make a withdrawal until I had turned over my initial bonus the required number of times. Upon entering the live chat i was instructed to try logging out, deleting cookies then trying again. This did not work. I was then told someone would get in touch with me later.

I feel as though I have been blocked and conned from my winnings as my balance showed £249 of cash and £1 of bonus balance. I thought i would try and just turn over this £1 thirty times but it still showed as a £1 bonus balance. In total I wagered over £2k which was well over the requirement. I now have a balance of -£1 in cash and a £1 bonus balance, not happy!

posted on March 18, 2013.

Dear Luke,

Following your complaint, we have checked with your situation and we hope to have reached the best solution for your request.

Therefore, please check your e-mail address, as we have just sent you a message in this respect.

For any other questions or remarks, please feel free to contact us by mail or by chat.

Customer Service Representative

Casino770

AskGamblers
posted on March 22, 2013.

 Any updates here?

posted on March 22, 2013.

Thank you for your response to my issue. I am happy with the resolution offered after my initial issue.

Regards

Luke

posted on March 23, 2013.

Dear Luke,

Thanks for your feedback!

We are glad to hear that you are pleased with our service and we assure you that we will always do our best to offer you a pleasant experience with Casino770.

Have a lot of fun on our web site!

Customer Service Representative

Casino770

AskGamblers
posted on March 23, 2013.

 So, is this complaint solved?

AskGamblers
posted on July 4, 2013.

Obviously this complaint has been solved!