Casino770 is not paying me !!!!!

REJECTED
posted on June 28, 2012.

i have tried to withdraw my winnings from this website, they asked me for lots of personal information such as picture of id card, front and back credit card and also a bank statement, i have sent them all of these documents but stil keep getting the same reply..

25/06/2012

Dear luggy24 ,

This is an automated message from our electronic payment agent.

You have just requested a withdrawal (details of which are listed at the end of this e-mail). One of our agents has received your request and will validate it within 48 hours to 4 days. Please note that you will receive the payment on your credit card or your bank account, in less than 4 days.

Depending on your original withdrawal method instruction, your winnings can also be transfered directly on your Nettel­er/­Cli­ck2­pay­/Mo­ney­boo­ker­s/W­ebmoney account.

If, at the time of your registration & subsequent deposit, you specified a payment method other than Netteler, Click2pay, Moneybookers or Webmoney , our Customer Accounts department will choose the most apropriate payment solution for you.

Please bear in mind that during the validation period you may request to have your withdrawal request reversed and converted into playing chips. If you wish to do so, please send an email, outlining this request, to our Accounts Department at [email protected]

Withdrawal details:

Username: luggy24

Amount requested: 0 GBP

Balance: 1130 GBP

Kindest Regards,

Customer Service

770 Group

NOW THEY KEEP SENDING ME EMAILS SUCH AS THE ONE BELOW..

28/06/2012

Dear luggy24,

Thank you for choosing Casino770! and for the copies already sent.

Unfortunately, our payment agent could not accept the copy of your bank statement as we received it illegible.

In order to complete the transfer, our payment agent requires that you send us a more readable copy of your bank statement. Please note that the copy of your bank statement must contain the Swift code.

You may send us this copy by fax at (+44) 207 419 5711 or by e-mail as file-attachment, indicating your e-mail address or username.

We would like to thank you again for the confidence you have shown us by choosing Casino770.

Regards,

Nicolas

Best regards,

Customer Service

770 Group

THIS CASINO DOES NOT KNOW HOW TO RUN PROPERLY, I FEEL VERY INSECURE THAT THEY HAVE SO MUCH INFORMATION ABOUT ME BUT CANT COMPLETE A SIMPLE PAYMENT, MY BANK HAS BEEN NOTIFIED, ALSO IF I TRY TO GET HELP EITHER OVER THE PHONE OR VIA LIVE CHAT I GET THE SAME RESPONSE ABOUT THE PAYMENT AGENT. HELP !!!