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Closed due to inactivity of Casino770.

Very unresponsive and unprofessional Customer Support.

Complaint History

luggy24 submitted a complaint.

Closed due to inactivity of Casino770.

Casino770 is not paying me !!!!!

Posted: 28th June 2012, 12:44 PM by luggy24

i have tried to withdraw my winnings from this website, they asked me for lots of personal information such as picture of id card, front and back credit card and also a bank statement, i have sent them all of these documents but stil keep getting the same reply..

25/06/2012
Dear luggy24 ,

This is an automated message from our electronic payment agent.

You have just requested a withdrawal (details of which are listed at the end of this e-mail). One of our agents has received your request and will validate it within 48 hours to 4 days. Please note that you will receive the payment on your credit card or your bank account, in less than 4 days.

Depending on your original withdrawal method instruction, your winnings can also be transfered directly on your Netteler/Click2pay/Moneybookers/Webmoney account.

If, at the time of your registration & subsequent deposit, you specified a payment method other than Netteler, Click2pay, Moneybookers or Webmoney , our Customer Accounts department will choose the most apropriate payment solution for you.

Please bear in mind that during the validation period you may request to have your withdrawal request reversed and converted into playing chips. If you wish to do so, please send an email, outlining this request, to our Accounts Department at info@casino770.co.uk

Withdrawal details:

Username: luggy24
Amount requested: 0 GBP
Balance: 1130 GBP

Kindest Regards,

Customer Service
770 Group

NOW THEY KEEP SENDING ME EMAILS SUCH AS THE ONE BELOW..
28/06/2012
Dear luggy24,

Thank you for choosing Casino770! and for the copies already sent.

Unfortunately, our payment agent could not accept the copy of your bank statement as we received it illegible.

In order to complete the transfer, our payment agent requires that you send us a more readable copy of your bank statement. Please note that the copy of your bank statement must contain the Swift code.

You may send us this copy by fax at (+44) 207 419 5711 or by e-mail as file-attachment, indicating your e-mail address or username.

We would like to thank you again for the confidence you have shown us by choosing Casino770.

Regards,

Nicolas

Best regards,

Customer Service
770 Group

THIS CASINO DOES NOT KNOW HOW TO RUN PROPERLY, I FEEL VERY INSECURE THAT THEY HAVE SO MUCH INFORMATION ABOUT ME BUT CANT COMPLETE A SIMPLE PAYMENT, MY BANK HAS BEEN NOTIFIED, ALSO IF I TRY TO GET HELP EITHER OVER THE PHONE OR VIA LIVE CHAT I GET THE SAME RESPONSE ABOUT THE PAYMENT AGENT. HELP !!!

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leon frankland reviewed On 07/02/2012

luggy
having same problum i asked for my withdrawel on the 10 6 12 and geting the same reply its being delt with its a 1000 pound and alot of money am going to make a compliant on ask gamblers tonight good luck hope all is well cheers leon

leon frankland reviewed On 07/02/2012

luggy24 reviewed On 07/02/2012

Still telling me the same things, i also asked why they never replied to my complaint..

Date: Mon, 2 Jul 2012 07:47:12 +0000
From: support@casino770.co.uk
To: luggykahn24@hotmail.com
Subject: Re: Operators offline on Casino770 EN

__________________________________

Dear Luggy,

Thank you for contacting us!

Further to your message we assure you that Casino770 is a respectful company who always pays its players in case the General Conditions of the site have been met.

We assure you that you will be kept informed via e-mail regarding the status of your withdrawal request.

As for the complaint you have made on www.askgamblers.com, we have not received any notification about it so far, therefore we could not answer.

Should you have any further questions, please do not hesitate to contact us.

Best regards,

Pascal

Customer Service
Casino770

luggy24 reviewed On 07/01/2012

again i'm getting the same emails.. when are they going to pay me ?

From: Support Casino770.co.uk (support@casino770.co.uk)
Sent: 01 July 2012 14:13:45
To: luggykahn24@hotmail.com
This message looks suspicious to our SmartScreen filters.
__________________________________

Dear Luggy,

Thank you for your message and for the information you have provided us with!

Please be assured that your file has now been transferred to our payment agent and we notify you by e-mail regarding the status of your withdrawal request.

Should you have any further questions, please do not hesitate to contact us.

Best regards,

Selene

Customer Service
Casino770

luggy24 reviewed On 07/01/2012

01/07/12

Now after me emailing them constantly and before they have even validated my payment they are telling me to email them saying all the deposits i made to them were honored by the bank, i dont know why they want me to do this. this website i just becoming more and more suspicious and it is really stressing me out that they have all my personal details..

***

Please verify with your bank that all of the transactions concerning us were honored, in order to avoid all kinds of errors regarding the debits and keep us informed.

Looking forward to your reply,

Best regards,

Pascal

Customer Service
Casino770
***

luggy24 reviewed On 06/30/2012

I have sent these documents once again and they keep telling me the same thing, how long is this process going to take ?!?!?!?!?!

here is the email they sent me today..
30/06/12
Dear luggy24,

We thank you for the copies that you have sent.

Please be informed that we have forwarded your file to our Financial Department and you will be kept informed by e-mail with regards to the status of your withdrawal request.

Should you have any questions or concerns, please do not hesitate to contact us.

Best regards,

Agnesse

Best regards,

Customer Service
770 Group

THEY HAVE SO MUCH INFORMATION ABOUT ME, WHEN IT CAME TO ME GIVING THEM A £30 DEPOSIT THEY ACCEPTED THAT WITH NO PROBLEMS AND NO DELAY, BUT NOW THAT I WANT TO WITHDRAW MY WINNINGS IT TAKES THEM AN AMAZINGLY HUGE AMOUNT OF TIME TO VALIDATE A SIMPLE PAYMENT. ARE THEY GOING TO GIVE ME MY MONEY ??? IM GETTING REALLY FRUSTRATED

luggy24 reviewed On 06/29/2012

i have received another email from casino770 after i emailed them, here it is below..

29/06/12
Dear Luggy,

Thank you for contacting us!

In response to your message we remind you that our payment agent is still waiting for a legible copy of your bank statement.

Please note that the bank statement must be in your name and it must contain the IBAN and the SWIFT (BIC) codes.

Once we have received this document our payment agent will be in the position to process your winnings.

We appreciate your understanding,

Best regards,

Pascal

Customer Service
Casino770

^^ FAIR ENOUGH , SO I HAVE SENT A CLEAR SCANNED COPY OF MY STATEMENT TO THEM SO THEY CANT SAY THAT THEY COULDNT READ IT THIS TIME, LETS SEE WHAT THEY SAY WITHIN THE NEXT 24 HOURS.