Casino770 dont pay my winnings

RESOLVED
posted on March 6, 2013.

Hello! I requested withdrawal of 300 euros 23/02/2013. I used my Moneybookers account for deposits and withdrawals. I received payment from casino770 via monyebookers early and had no problems. But now I got an email that the payment will be process via wire transfer. But I do not understand why! Account in casino770 I verified, no problems. Played in the slots. I dont have Bank account and to open it for special casino770 is absurd. It takes a lot of time and costs of opening and maintaining accounts. I think casino770 just do not want to pay. I really do not recommend this casino!

posted on March 7, 2013.

Hello,

Be assured that you will not have to open a bank account, as your 300 EUR withdrawal has been approved by our payment agent today,

You will receive your well deserved winnings in 10 working days.

Please contact the Casino770 Support by e-mail, live chat or phone if you have further questions regarding your payment.

Regards,

Amy

Casino770 Customer Support Representative

posted on March 7, 2013.

Yes, I received an email that my witdrawal request has been processed today . But how? In a live-chat I knew that you have sent me a cheque by post! I'm shocked! I used for deposits and withdrawals my Moneybookers account but now you send to me a cheque! I absolutely do not believe that I will get this letter with a cheque! And now you're saying that your payment agent selects the most secure way for payment! This is absurd!

Ok. I'll wait for this 10 days but if the cheque does not come, what to do then? Maybe then you send me my winnings via a pigeon or dog sledding? Is it so difficult to process the witdrawal in the same way such I make a deposit? I dont understand your position....

posted on March 8, 2013.

Hello Sviatlana,

We have just sent you an e-mail with more details with regards to your payment.

Please get back to us in case you have more questions or concerns.

We are always at your service.

Best regards,

Casino770

posted on March 8, 2013.

Hello!

I'll wait for 10 days ... let's see what happens next ...

posted on March 10, 2013.

Hello,

Thank you for your patience and understanding.

In case you have any other questions regarding your account, please do not hesitate to contact us.

We are always here to assist you.

Regards,

Casino770 Customer Support Representative

posted on March 13, 2013.

As of today I have not received any money or cheque. And I'm starting to think that I do not get. I think in a few days will raise the issue of the payment again.

posted on March 14, 2013.

Hello,

Thank you for your patience.

However, we kindly ask you to take into consideration the delays of 10 business days until you will receive your cheque.

In case you have any other questions regarding your account, please do not hesitate to contact us.

We are always here to assist you.

Kind regards,

Casino770

posted on March 17, 2013.

I have not received any money or cheque yet...

posted on March 21, 2013.

I have not received any money or cheque yet...

Where are my money? Its not funny ...

posted on March 23, 2013.

This is email I received from casino770 :

"Thank you for contacting us!

In reply to your message, we wish to assure you that the withdrawal request that you have registered on our site has been processed.

Moreover, please note that our bank account has been debited of the sum that you have requested to withdraw.

In addition to this, please be informed that we have done all that we could to accomplish your request, and from now on, this situation depends on the postal delays.

Thank you for your understanding!

Should you have any further questions, please do not hesitate to contact us via LIVE CHAT!

Best regards,

Nelson

Customer Service

Casino770

Click Here to contact us"

posted on March 23, 2013.

they have a very tricky position. Now I have neither money nor the cheque. Don't play in casino770 they cheat and just don't want to pay

posted on March 24, 2013.

In my casino770 account my withdrawal request validated already from 07/03/2013 but I dont have anything: no cheque no money yet.

posted on March 26, 2013.

Hello Sviatlana,

We have just sent you an e-mail that contains further details with regards to your payment.

Therefore, we kindly ask you to check your e-mail, as a copy of your cheque was attached to the message we sent you.

Moreover, a bonus was credited on your account in order to compensate for any inconvenience this delay has caused you.

We assure you that you are our top priority and that we are always striving to offer you the best support and assistance possible.

Casino770 will remain at your service for any further assistance you might require, as our goal is to make your experience with us as enjoyable as possible.

Kind regards,

Amy

Casino770

posted on March 26, 2013.

I must wait 10 working days again??? Why do I need your cheque? I made a deposit via Moneybookers and want to receive the winnings via Moneybookers too!!! Why so complicate things? I dont understand!!!

posted on March 28, 2013.

Hi Sviatlana,

As per our Terms and Conditions we do reserve the right to validate a payment by the method that we consider to be best suited:

9.10 Casino770 shall pay any withdrawal using the same payment method used for the player's deposit. Notwithstanding the aforementioned, Casino770 shall have the exclusive right to pay any player's winnings using at its discretion the payment method of its choice.

Also, please note that it is our payment agent who is in charge of payments on our website. And it is our payment agent who decided upon the payment method of your withdrawal request.

Furthermore, we have tried reaching you by phone, on the phone number you have provided to explain the situation, but the phone number was incorrect.

Should you have any further questions, we remain at your disposal via e-mail, live support or phone.

Best regards,

Casino770

AskGamblers
posted on April 1, 2013.

 Is this issue resolved?

posted on April 2, 2013.

No! I didnt get no cheque no money yet! This is the worst casino I've seen!!!

I think that I'll never get my money!

AskGamblers
posted on April 9, 2013.

 Check for the payment was sent to the player, we received a copy from the casino! So, this case is solved!