Vortex Casino - Won't pay legitimate winnings

UNRESOLVED
posted on May 14, 2015.

i made a deposit at the casino without taking any bonuses,won 20 000 zar on slots,withdraw my winnings,the casino requested security documents which i submitted and was accepted by them,after 1 week i followed up why my winnings is not paid out they replied by email that my acc has been closed and i forfeit my winnings,i mailed them many times requesting WHY this is happening,they only sent 1 email back stating i must read their rules and regulations which i did....this is so frustrating...can you please solve this for me.