Casino Titan - they block me and dont give my winnings

RESOLVED
baburina Greece
posted on January 9, 2014.

i use a no deposit bonus at casino titan win about 120 dollars. i send my papers for account verification and after fewdays the casino block my account. i cant take the winnings. and when i ask the reasson about this they tell me that is for security reassons and i cant take my winnings.

"Unfortunately your account has been closed due to decision from higher management". "I do not have any more information regarding this matter at the moment".

posted on January 12, 2014.

Hello,

thanks you for your email.

unfortunately in your case you have never deposited and only use a NDB bonus.

later on when you sent documents the names you sent didn't match.

your case have been forwarded to our fraud department because there too many discrepancies to your stories.

using the forums to forward your case and try to use pressure on our casinos will not succeed.

you will need to be patient in order for you case to clear up

regards,

rick

baburina Greece
posted on January 16, 2014.

no i never deposit. just play to your casino a no deposit bonus. as i talk to the live support i told my story about my name. and more than 1 or 2 times.

im baptism with the name "x". but on my papers that i send you the name "z" as example. i send you also the church papers that approves that im baptism with the name "x". i explain that many times to live support and i send email to your casino 2. and they told me there is no problem. i live with my parents sto i dont have a bill to my name. you close my account with no explanasion. if you dont want to give money do not give free bonuses. thanks anyway for your reply.

AskGamblers
posted on February 17, 2014.

 Player never made any deposit to the casino, so can't withdraw earnings,because without making at least 1 deposit, according to casino T&C, players can't be paid. Complaint solved!