Casino Titan - Stalling verification and refusing to pay

RESOLVED
posted on May 2, 2015.

I won at Casino Titan.My documents was successfuly approved ,They sent me an e-mail on 17.09.2014 that I need to wait 90 working days, so I can withdrawal my money after 90 working days because my account is chosen for security check,so is till 21.01.2015.After that day my attempt to withdrawals was not successful so was not approved. I did not get my winnings. Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money I won in a fair way.
The point is that probably some other casino group sent you notice that I sent fake personal documents for verification but this is completely not true.Because the falsification of identity documents is a criminal ofense and casino accused me that I sent fake ID and Driving Licence(also photographed with my photo holding the document in my hand) I went to the government office where I was issued a Certificate of Good Conduct.

To find out exactly what is wrong with my personal documents for which casino thoughts are fake I went also to government unit which issue identity documents.They confirmed that my personal documents are valid and legit.

They menthioned to avoid any problems it is the best to issue a Passport because is the only document which has the same standards worldwide.Probably here comes the problem up they said because you are not using the same standards for documents like EU.

I submited an application in their proposal for my new Passport.The document is issued.

I hope your casino security department will cooperate and will review my account and we can resolve the issue without asking Gaming Commission for help,because for me the case is really clear.I have all my documents legit and valid and I am a honest person.

So I hope your casino will cooperate like a very reputable casino to resolve this issue.I can send to you my new Passport(if you wish also photographed with my photo holding the document in my hand) and Certificate Of Good Conduct..

You should understand that I need to prove that with my documents is nothing wrong and that my name is clear from any wrong doing ASAP.

In the past when I won in your casino you paid me without any problem.I sent to you all required documents.I received your confirmation that my account is approved.

Please cooperate and pay my winnings which I won in a fair way.There are more than 500usd I have in winnings in my Casino Titan account.

Please also tell me the name of casino or casino group which sent to you this notice.

my Casino Titan usarname:gogi5

Thank you!

posted on May 4, 2015.

Hello gogi5,

I will check your case and get back to you with more information.

Regards,
Anita

posted on May 7, 2015.

Hello!

I am still waiting for your update.I realy hope that you like good and reputable casino will cooperate in my case.I cant send you all you need just pay my winnings.

Thank you! gogi5

posted on May 8, 2015.

Hello gogi5,

After checking with security department, we have to inform you that our decision cannot be reconsidered, since you sent the fake documents before, which considers to be a violation of Terms&Conditions of the casino. Thus, your winnings are void and your account is permanently closed.
For additional information, please contact our security department, as we cannot reveal personal information on the forum.
We’ve also forwarded the details of this case to Askgamblers team so they will review it and let us know their decision.

Best regards,
Anita

AskGamblers
posted on May 9, 2015.

Based on the evidence we received from the casino management, we could confirm that player's account didn't pass security check. We consider this complaint closed and resolved. We would like to remind player that further help could be requested from the Curacao Gaming Commission.