Casino Titan, please process my withdraw request

UNRESOLVED
posted on November 25, 2012.

Hello, this message is for Rick from Casino Titan (person responding to complaints here)...

Rick,

Hello, my name is Richard Karev and I am writing you cause of the complaints I have seen on here and I'm very fearful that my winnings won't be paid nor addressed. I won over $3,800 today and did this on a little deposit... I made the deposit a few days ago and was playing here and there and this morning went for broke cause of the money problems I am facing.... I have 4 beautiful children and with rent and bills plus being unemployed (my wife Jennie is the only source of income coming in right now) X-mas wasn't looking good at all, in fact rent is due in a couple days as is car payments and such.... So with hitting it big today I was in tears cause all I can think of is that I can zero out bills this months and give my kids a X-mas they deserve....

So a long story short, I filled out the Faxback form and sent more than enough documents proving who I am.... I sent this as a email:

Cash Withdrawal

From Richard Karev [email protected] details

To Faxback [email protected]

And this is the response:

Your documents have been received. Thank you for your email.

Please be advised that that it takes up to three business days to

process any documentation received.

If you have not included all the required documents this may cause a

delay in the approval of your account and you will be asked to submit

the documents.

Kind Regards

Finance Team

Rick, I am scared of being stonewalled and not getting any of my winnings... Plus of the time involved, will be looking at 2 weeks before x-mas before I get anything... Rick I need 3,000 of my winnings to make everything happen, please if you can, can you look into expedited this process faster for me??? I have seen how you made sure of ppl getting their money but in 500 payments or they get stonewalled....

My user name on Casino Titan is rwk1967

Please Rick, I would greatly be in your debt if you can get this done for me, PLEASE!!

Thanks

Richard

posted on November 29, 2012.

In process of a withdraw right now..... Customer Service in on the ball!! Louise (financial) and Angela (Customer Service) are in contact so far everyday with me.... Can only take out $2500 right now.... They said it can take up to 6 days to process the check.... So far I can't complain as long as I get my check next week some time.... Will keep updated.... X-mas is counting on this as me and my wife are behind a 8 ball right now...

posted on December 5, 2012.

Well it happened to me now.... As stated above how important it is to receive this money, CT declined 2000 of my 2500 withdraw!! I just got done talking to live chat online and on the phone and got the same answer from both, that I need to email finance for the reason why...no phone number at all to address the problem.... Here is the complete email communications with them the past 10 days:

Nov 27th-

Dear Richard

Thank you for sending in your Faxback verification form along with the supporting documents.

You will be pleased to know that your player account has now been approved for withdrawals purposes.

To make your request please go to the withdrawal tab in the cashier and enter the requested information.

Please note that other than the amount requested we do not use the details entered at the cashier to send you winnings, we use whatever you provided us on your Faxback from.

Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments.

If you have any questions you can contact us via email, or you can contact customer support via phone & live chat 24/7

Kind Regards

Louise

Finance

Nov 27th- Hi Richard,

I forwarded the info to Louise and she is taking care of it J

Bye , Angela

From: Richard Karev [mailt­o:[email protected]]

Sent: Tuesday, November 27, 2012 4:00 PM

To: [email protected]

Subject: Thanks

Just a thank you for your help :)

Rick

rwk1967 user

7 days ago- Hi Richard,

It takes up to 6 days to send the check but I have requested to handle it as soon as possible

Feel free to contact me at [email protected] for any questions or issues you may have.

Best of Luck!

Angela PETIT

VIP account manager

Casino Titan

From: Richard Karev [mailt­o:[email protected]]

Sent: Wednesday, November 28, 2012 3:09 PM

To: [email protected]; [email protected]

Subject: Status....

Louise or Angela,

Hi, good morning, was wondering what is the status on my check??? didn't hear from no one in 24 hours.... Sorry for being a pain, just trying to get everything in order... Will look forward from hearing from either one of you, thanks

Rick

rwk1967

6 days ago - Dear Richard,

Thank you for your email.

I can see on the system that you made your withdrawal request on November 27.

It takes up to 6 Business Days Monday - Friday to process your request, therefore please allow until December 05.

Kind Regards

Louise

Finance

From: Richard Karev [mailt­o:[email protected]]

Sent: Wednesday, November 28, 2012 3:09 PM

To: Angela; [email protected]

Subject: Status....

Louise or Angela,

Hi, good morning, was wondering what is the status on my check??? didn't hear from no one in 24 hours.... Sorry for being a pain, just trying to get everything in order... Will look forward from hearing from either one of you, thanks

Rick

rwk1967

nov 28th- Dear Richard,

Thank you for sending in your documents, your account has been approved and you can make wtihdrawal requests at the cashier screen. If you should require assistance with this procedure, please contact support via phone or livechat for help.

Kind regards

Frank

Finance Department

Hi Richard,

Nov 29th - This is because it is another department that sends out the check J

Like I said before it takes up to 6 days to approve the withdrawal itself.

Your faxback form was approved , so now we are waiting for the approval of the withdrawal itself.

This should be done in the next few days and then the check will go out.

I will keep my eye on this and let you know when it is send and get you a tracking number for it.

Feel free to contact me at [email protected] for any questions or issues you may have.

Best of Luck!

Angela PETIT

VIP account manager

From: Richard Karev [mailt­o:[email protected]]

Sent: Thursday, November 29, 2012 3:17 PM

To: [email protected]; [email protected]

Subject: Status....

Angela or Louise,

Just wondering what the status is on the check??? Weird thing yesterday though, Frank from finance sent me a email yesterday not Louise... Only you and Louise know about the check... Can't have any holdups on this as you already know... Look forward from hearing from you, thanks.

Rick

rwk1967

Dec 1st - Hi Richard ,

There is a note in your account “*Please send checks * (player said his bank wont accept wires)

So all should be okay.

I will make sure with them after the weekend J

Feel free to contact me at [email protected] for any questions or issues you may have.

Best of Luck!

Angela PETIT

VIP account manager

Hi Richard ,

There is a note in your account “*Please send checks * (player said his bank wont accept wires)

So all should be okay.

I will make sure with them after the weekend J

From: Richard Karev [mailt­o:[email protected]]

Sent: Saturday, December 01, 2012 6:17 PM

To: [email protected]; [email protected]

Subject: Status and Info

Angela or Louise,

I chatted with Donald today just to see the status on my check ( just checking in) and there seems to be a problem on our communacation emails.... Donald says that the withdraw is a wiretransfer and I stated that this wouldn't work and that we need a check.... I think Finance has the wrong info??? VERY NERVOUS NOW with this info.... PLEASE tell me it's coming as a check for no delays for X-Mas!!

Rick

rwk1967

Dec 1st - Dear Richard

Thank you for your email

I apologize if you received the wrong information from the live chat support

I’m confirming that I put a note on your player’s account to send only checks

Kind regards

Louise

Finance

From: Richard Karev [mailt­o:[email protected]]

Sent: Saturday, December 01, 2012 6:17 PM

To: Angela; [email protected]

Subject: Status and Info

Angela or Louise,

I chatted with Donald today just to see the status on my check ( just checking in) and there seems to be a problem on our communacation emails.... Donald says that the withdraw is a wiretransfer and I stated that this wouldn't work and that we need a check.... I think Finance has the wrong info??? VERY NERVOUS NOW with this info.... PLEASE tell me it's coming as a check for no delays for X-Mas!!

Rick

rwk1967

Dec 2nd -

Dear Richard ,

We were on chat the other day, regarding the check delivery.

Just wanted to confirm that you were right, you are getting a check.

Sorry for the inconvenience.

The money is on its way.

Donald Wright

Casino Titan

VIP Account Manager

[email protected]

Yesterday- Dear Richard,

Thank you for your email.

As I explained to you in my previous email you made your withdrawal request on November 27.

It takes up to 6 Business Days Monday - Friday to process your request, therefore please allow until December 05.

Kind Regards

Louise

Finance

And this one was sent on Nov 26th expressing how important it is to have this money... The ones above were the email communications afterwards:

Louise,

Here is more ID statements for you, hope this is good enough, remember this is for ID rwk1967.... Also please read the following:

I won over $3,800 today and did this on a little deposit... I made the deposit a few days ago and was playing here and there and this morning went for broke cause of the money problems I am facing.... I have 4 beautiful children and with rent and bills plus being unemployed (my wife Jennie is the only source of income coming in right now) X-mas wasn't looking good at all, in fact rent is due in a couple days as is car payments and such.... So with hitting it big today I was in tears cause all I can think of is that I can zero out bills this months and give my kids a X-mas they deserve....

So a long story short, I filled out the Faxback form and sent more than enough documents proving who I am.... I sent this as a email:

Cash Withdrawal

From Richard Karev [email protected] details

To Faxback [email protected]

And this is the response:

Your documents have been received. Thank you for your email.

Please be advised that that it takes up to three business days to

process any documentation received.

If you have not included all the required documents this may cause a

delay in the approval of your account and you will be asked to submit

the documents.

Kind Regards

Finance Team

Louise, I am scared of being stonewalled and not getting any of my winnings... Plus of the time involved, will be looking at 2 weeks before x-mas before I get anything... Louise I need 3,000 of my winnings to make everything happen, please if you can, can you look into expedited this process faster for me??? I have seen how you made sure of ppl getting their money but in 500 payments or they get stonewalled....

My user name on Casino Titan is rwk1967

Please Louise, I would greatly be in your debt if you can get this done for me, PLEASE!!

Can we send it fedex in check form??? PLEASE PLEASE PLEASE!!!! You don't know what this money means to me and my wife....

Thanks

Richard

I am soooo hurt by this and feel like I was taken for a ride..... I just want my money for bills and xmas.... I am NOT bashing them as you see they communicated quick and just, but not getting my full withdraw is a big problem....

Hope askgamblers can help me!!!

posted on December 5, 2012.

Just received this email and I am going to post the Terms and Conditions:

Dear Richard,

We would like to remind you that we process the withdrawal requests in installments or variable amounts as clearly stipulated in our Terms and Conditions.

We then return the remaining balance to the player’s account.

We would then advise you to make another withdrawal request on the returned balance and allow for the processing time.

Best regards,

Finance

Louise

posted on December 5, 2012.

I clearly was at the 2500 mark max!! Why would it go to 500??? Doesn't give reasons why??!!

Payments

14. You agree that we or a payment processing company on our behalf will handle all financial account transactions. You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.

15. You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.

16. You are aware of and agree that all withdrawals are paid in installments of up to $2500 per 6 business day period. This is determined according to player class. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.

17. Be advised that if any deposits/withdrawals are to be processed through credit card or e-wallet accounts, these accounts must show same personal details as provided in Casino Titan account registration. No third-party transactions will be allowed.

18. Upon withdrawal, please note that the casino holds the right to choose the method in which your winnings will be sent.

19. You acknowledge that our random number generator will determine the outcome of the games played on the Online Casino and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.

20. You will not commit any acts or display any conduct that damages our reputation or our software provider or any other related service providers.

21. You acknowledge that if your Player Account is opened you will fully indemnify us and hold us harmless from and against all and any losses, costs, expenses, claims, demands, liabilities and damages however caused that may arise as a result of your (a) entry, use, or reuse of the Website or the Online Casino; (b) breach of any of the terms and provisions of this agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Online Casino or the Software.

22. You are allowed only 1 account per household or computer. If you have more then ONE account, all winnings will be void.

23. If you haven"t logged into your account for period of 180 days, any balance in your account will be forfeited to casino titan.

24. We reserve the right to change this agreement from time to time. It is your responsibility to check from time to time and see whether there is a notification of change in this agreement.

posted on December 5, 2012.

Just went to process another 2500 and now I can only withdraw 2000...leaving a balance of over 1300 in there!!! PLEASE HELP