Casino Titan can not pay American Players

UNRESOLVED
posted on May 15, 2013.

On 4/10, I made a withdraw in the amount of $650. On 4/18, the withdraw was approved.

On May 1st, I sent an email to finance at Casino Titan advising I never received any money. On 5/1, Casino Titan asked me to send all my banking information to verify my banking information matched theirs. On 5/2, I cut and pasted my bank statement. On 5/3, Abi from Casino Titan said that was not good enough. On 5/3, I sent an email to Abi at Casino Titan to please check and make sure the bank wire went through on their end. I also sent an email sent to me by my bank with their name on the email. That was not good enough. On 5/9, Abi from Casino Titan said she received confirmation the money was wired on 5/1. On 5/13, Abi said they were still experiencing delays with bank transfers.

I heard that Casino Titan has no way to pay American players. Don't know why. They want to pay, but can't. I have played for years with them and have no problem with Casino Titan. All American players need to quit putting money on Casino Titan until we know what is going on. All documentation to support everything I wrote is below.

Thanks

4/10/2013 3:45:01 AM WireTransfer Withdrawal Requested ($650.00

4/18/2013 2:40:38 AM WireTransfer Withdrawal Approved! ($591.79)

Dear Richard

Please confirm the following bank details so we can investigate your wire transfer:

Bank's Name:

Routing:

Acc. Holder:

Acc. Number:

ACH Routing number:

Kind regards

Abi

Finance

mailto­:[email protected]]

Sent: Wednesday, May 01, 2013 4:42 PM

To: [email protected]

Subject: iveywhothat withdraw

my name is . My username is iveywhothat. I made a withdraw that was approved on 4/18. I have not received as of today. Would you please check into this for me.

Thanks!

Dear Richard

The bank details on file match those that you just sent. If you still have not received the wire then please provide us with a bank statement from 18th April up until present day to show that the money has not cleared in your account.

Kind regards

Abi

Finance

Thank you for your email.

Unfortunately we cannot accept the statement you sent as it did not have your name or account details on it.

We also need to see a proper scan or screen shot of the bank statement rather than what you’ve sent.

Kind regards

Abi

Finance

From: [mailt­o:[email protected]]

Sent: Friday, May 03, 2013 1:23 AM

To: [email protected]

Subject: Fw: iveywhothat withdraw

Abi,

My bank, the Huntington, charges $7 a page for hard copy of the bank statement. I hope this works. I would think that Casino Titan has a way to check and see if a wire transfer went through. This is getting a little frustrating now.

This is from the Huntington. My bank statement was attached

here you go. Have a nice day!

-----Original Message-----

Sent: Monday, May 06, 2013 11:00 AM

Subject: statement

Please open the attached document. This document was digitally sent to you using an HP Digital Sending device.

Regarding Securities and Insurance products offered through The Huntington Investment Company:

* Not a Deposit * Not FDIC Insured* Not Insured by any Federal Government Agency * Not Guaranteed by the Bank * May Lose Value

CAUTION: Email is electronically archived and subject to review and/or disclosure to someone other than the recipient. Do not send time-sensitive, action oriented messages such as trade or fund transfer instructions as it is our policy not to accept such items electronically. We cannot ensure the security of information emailed over the internet, so you should use caution if you elect to transmit confidential information such as account numbers, security holdings, etc.

- - - Huntington CAN-SPAM Opt-Out Auto-Disclosure - - -

If you prefer not to receive future e-mail offers for products or services from Huntington click or visit https:­//w­ww.h­un­tin­gto­n.c­om/­uns­ubs­cribe

Abi and Don,

This is the best I can do. The person that helped me do this attachment could not get the image on one image. It has now been since 4/18 since the money was suppose to have been sent. I am curious, how can you prove a payment was made?

Thanks,

----- Forwarded Message -----

From: Donald - CasinoTitan

To:

Sent: Thursday, May 9, 2013 7:04 AM

Subject: RE: bank statement

Hi Richard,


We received the bank statements and they are perfectly fine the finance department is taking care of this matter.

I do not want to promise anything yet, but I will let you know of any update as soon as I get it.


I’m here for the next 4 hours so you can come to live chat and ask for me if you like.



Donald Wright

Casino Titan

VIP Account Manager

----- Forwarded Message -----

From: Donald - CasinoTitan

To:

Sent: Thursday, May 9, 2013 7:04 AM

Subject: RE: bank statement

Hi Richard,


We received the bank statements and they are perfectly fine the finance department is taking care of this matter.

I do not want to promise anything yet, but I will let you know of any update as soon as I get it.


I’m here for the next 4 hours so you can come to live chat and ask for me if you like.



Donald Wright

Casino Titan

VIP Account Manager

Mon, May 13, 2013 at 8:06 AM

Mon, 8:06 AM

Message starred

FROM [email protected] TO You

RE: bank statement

Show Details

From

[email protected]

To

Dear Richard

Unfortunately we are still experiencing a delay with the wire transfers. We are trying to resolve the matter as soon as possible and will contact you with up to date information as and when we can.

Thank you for your patience.

Kind regards

Abi

Finance

From: [mailt­o:[email protected]]

Sent: Sunday, May 12, 2013 8:36 PM

To: [email protected]; [email protected]

Subject: Fw: bank statement

Hi Abi and Donald,

Today is May 12th. Looks like another technical problem. Do you want my bank statement again?

Abi and Donald,

Today is May 9th. If the wire was sent again on May1st, I would think that I should have received by now. Was the fault made by my bank?

Thanks,

From: "[email protected]"

To: 'Tina Kauderer'

Sent: Thursday, May 9, 2013 5:52 AM

Subject: RE: bank statement

I have had confirmation that your wire was re sent on May 1st following a technical fault. Due to a bank holiday you should receive the wire next week.

Kind regards

Abi

Finance

From: [mailt­o:[email protected]]

Sent: Wednesday, May 08, 2013 3:17 AM

To: [email protected]; [email protected]

Cc: [email protected]

Subject: bank statement

Abi and Don,

This is the best I can do. The person that helped me do this attachment could not get the image on one image. It has now been since 4/18 since the money was suppose to have been sent. I am curious, how can you prove a payment was made?

Thanks,

Richard

Mon, May 13, 2013 at 8:06 AM

Mon, 8:06 AM

Message starred

FROM [email protected] TO You

RE: bank statement

Show Details

From

[email protected]

To

Dear Richard

Unfortunately we are still experiencing a delay with the wire transfers. We are trying to resolve the matter as soon as possible and will contact you with up to date information as and when we can.

Thank you for your patience.

Kind regards

Abi

Finance

From: [mailt­o:[email protected]]

Sent: Sunday, May 12, 2013 8:36 PM

To: [email protected]; [email protected]

Subject: Fw: bank statement

Hi Abi and Donald,

Today is May 12th. Looks like another technical problem. Do you want my bank statement again?

Abi and Donald,

Today is May 9th. If the wire was sent again on May1st, I would think that I should have received by now. Was the fault made by my bank?

Thanks,

From: "[email protected]"

To: '

Sent: Thursday, May 9, 2013 5:52 AM

Subject: RE: bank statement

Dear Richard

I have had confirmation that your wire was re sent on May 1st following a technical fault. Due to a bank holiday you should receive the wire next week.

Kind regards

Abi

Finance

From: [mailt­o:[email protected]]

Sent: Wednesday, May 08, 2013 3:17 AM

To: [email protected]; [email protected]

Cc: [email protected]

Subject: bank statement

Abi and Don,

This is the best I can do. The person that helped me do this attachment could not get the image on one image. It has now been since 4/18 since the money was suppose to have been sent. I am curious, how can you prove a payment was made?

i Richard,

Yes I received that information, I’m sorry for the inconvenience.

At least now you can be sure that it is up to us and you have done everything that was required.

Let us resolve this issue.

Now it is guaranteed that you will receive your money.

Thank you for your patience and understanding.

Donald Wright

Casino Titan

VIP Account Manager

From:[­mai­lto­:[email protected]]

Sent: Monday, May 13, 2013 10:48 PM

To: [email protected]

Subject: Fw: bank statement

Donald,

FYI.

Thanks,