Casino Titan - Awful Customer Support

So Casino Titan has been 'down' all day (07/20/2015). Curious, I uninstalled the program, then tried to reinstall it. Any action like this redirects me to WinPalace casino. When I explained I was just trying to recover my Casino Titan account (and asked why the program that became downloaded was WinPalace), I get a scripted response that 'Casino Titan' is running maintenance, but in the meantime...' urging me to open an account with them because they're 'sister casinos'. I don't care to open an account with another casino. I care to play the well-deserved credits I have residing with Casino Titan. Something smells very funny here. Wondering if I'll ever get my credits back from Casino Titan.

My account is fully verified and I do not have any bonuses at all. I had $1900.00 of funds available for withdrawal. I requested the full amount and was only given $500.00. The other $1400.00 was put back in my account. After several calls, chats and emails that went nowhere I decided to try another withdraw. This time they sent me $400.00 and deposited the remaining $1000.00 back in my account. This entire process took well over a month. More calls and emails went nowhere. They simply tell me I need to wager more often so that my account is more active and they will release more funds in my next withdraw. I simply want to receive my full withdrawal request. I will not give business to a company that treats their customers this way anymore. Terms &Conditions say they will pay out up to $2500.00 and I have not requested more than that.

I set up an account and started playing Blackjack on Casino Titan on 2/15/2015. I submitted all faxback documents and was notified on 3/10 by Danielle Huttington Finance Department [email protected] that I was approved for withdrawals. Between the periods from 2/15/2015 until 3/1/2015 I deposited a total of $840. After playing and losing throughput I finally won some money. I satisfied all playthroughs and had a balance of $1425. On 3/22 I requested to withdraw my winnings of $1425. On 3/30/2015 I only received $500 in my bank account. On 4/3 I requested the remaining $925, 4/13 declined. 4/16 requested again. 4/21 declined. 4/26 requested again, 5/4 declined. Played a bit and balance dropped to $921. 5/5 requested $921, 5/13 declined. 5/16 reduced my request to withdraw $350 of the $921. 5/25 declined. From these requests and declines I emailed support; [email protected] on 4/24 sharing my concerns and requesting the remaining funds. On 5/4 I received an email from Charlie Eliza Thornton Casino Titan VIP Manager [email protected] that I am not playing enough which is why my requests were cancelled. On 5/4 I played a few hands lowering my balance from $925 to $921. I then replied and asked if I will receive my my winnings. It is 5/27 and still no response. I reached out to customer service on chat today 5/27. Here is a copy of my chat communication with them. Chat:record: Please wait for a site operator to respond. You are now chatting with 'Daniel' Daniel: Welcome to Casino Support! This is Daniel. Daniel: May I have your username and how may I assist you? Me: Hi Daniel, I could use your guidance. I have submitted multiple withdrawal requests and each time after waiting about six business days it seems to go back into my Casino Titan account instead of being wired to my bank account. I'm perplexed. Is there something I am doing incorrectly? Thanks ahead of time for any advice on this. you: Oh, my user name is xxxxxx. Thanks Daniel: Hi Rick, how are you? Me: Good! thank you. You? Daniel: I'm fine myself, thank you for asking. Let me check it for you. Me: Thank you Daniel Daniel: Just one more moment please. you: Thank you sir. No problem. Daniel: Thank you for your patience. Daniel: Please note that the casino reserves the right to limit cashout amounts of any player at any time at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Me: Ok, I think I understand but can you clarify in more detail? Does this mean that Casino Titan can decide to pay or not to pay on winnings at any time for any reason? The reason I'm asking is that when I make a deposit and play on your site I need to know that when I'm risking my money and can lose all of it it that I have the confidence in the casino that I will also be paid if I win. Is there determined guidelines that are used for being paid on winnings? I probably have no problem following them if I better understand what they are. Daniel: I completely understand that Rick. Of course we pay you the winnings however the cashout limits will be determined according to your activity. Basically the more you deposit the higher the installments are that our relevant department can send to you. Me: Thanks Daniel, Are you able to provide my cashout limits or activity requirements? It seemed once I met my playthrough requirement all winnings would be available to me if I chose to withdraw the funds I won. Daniel: Unfortunately its the relevant departments decision so have have no information about how much they will send you. On the other hand the more you deposit the higher the cash out limit will be. Me: Ok, Thank you. I guess the request I have then is can you connect me with the relevant department so I may get further clarification? I would appreciate that. Daniel: You can send an e­mail to [email protected] and we will forward it to the relevant department. Me: OK. Thank you Daniel. Have a great week. Dear Askgamblers, As mentioned I have contacted their folks at their support email and finance. This isn't a lot of money but I risked it and would like to have confidence in the online casino system to get paid if I win. If there is anything you can do to help resolve this issue I would appreciate it. I have acted in good faith and I am thinking perhaps there is a glitch.

Can't get information about my withdraw (only 120$). Customer support do not answer where is problem or did they approved my documents or not.Its 10 days now .(this is my first time ever in last 10 years to have this problem at online casino).Live chat is same ,all they know to say is you will get contact in 1-2 days and no further information.

I had won a jackpot, 33K, sounds great right? Well they only have been performing a 500.00/wk withdraw, whatever okay I'm down. Last week was the first decline, no response except below, it's funny cause i had a bad night and lost 10k; down to 18k from 33k and they are claiming I'm not gambling enough but won't tell me the criteria, there's nothing i can do but warn everyone to stay off of Casino Titan, they will not pay you, they do not help you, they just want deposits, the cater to losers not winners. "Dear [######], Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Danielle Huttington Finance Department"

well i tried to cash out $580, not a huge ammount but im 71 years old and an old age pensioner. so i send in the relevant docs i get told to small to read send more after waiting a month to get back to me. i then resend better docs twice more wasting another 90 days with my funds tied up in withdrawel, i then get asked to get a picture taken with me holding my passport next to my face, i did this , n was told i cant be wearing my eyeglasses lol, can u please retake the picture , well i live alone n had to ask my neighbour to do this twice n had to say i was gambling online a private thing, so another month or so goes by n finally i get told 3 different times my withdrawel request has been accepted so i request funds get returned to my account i message they say sorry make request again i do then a 3rd time now its been 4 and a half months , n last night i get a email saying that im not being cashed out bcos of my lack of play.hahahaha, my cash has been in witgdrawel since the middle of january how could i or want to play, it seems like they delay delay delay hoping youll give up then dangle a carrot of play more and youll geyt paid out hoping youll lose it all, i deliberately waited bcos they seemed so polite but now im just agry can someone please help me from ask gamblers , or could i deal with carla from marketting at casino titan, as looking at alot of similar claims get sorted by her. i am 71 i have diabetes arthritus and had a triple bypass at this rate i'll be dead by the time anything good happens , ive been super fair with them , they asked me not to post here n give them a few days that was a month ago, thx alot best wishes albert ******.

Casino Titan is not paying me. I've done a withdrawal request ($635) several times but every time the money will be refunded in my account. When i asked in the live chat for a reason, they told me the next: I am really sorry to tell you, that the determination of the withdrawal amount is based on a set of standards (including player status, activity, and other considerations). I can only suggest that your submit another withdrawal request and maybe increase your playing activity. This makes no sense to me and is no where in the rules. Why would i play more if i can't get my current winnings? my playername is: mukzie

Casino Titan has not paid me since September of 2014 and owes over $8700. I have requested multiple withdrawals since then and have been declined each time even though I met the requirements of the bonus. My latest chat with them says that my "withdrawal was declined due to lack of deposit activity in the past 30 days". This makes no sense to me and is no where in the rules. Why would I deposit more money if I can't get my current winnings?

I won around $2500 in June. They paid me $500, but my next withdrawal was declined in July. I was sent an email about my account was chosen for security checking and it might take up to 90 business days. It is expired in November. I haven't got any update about the checking. On live chat operators said they had no information, I should wait. My withdrawals were declined since then. Please help to get my winnings.