I have attached the email communications with Casino share below, have not had a reply to my last email, I would like them to look at my account lobby before the offer of 125% returning bonus is removed as they can see the Terms and Conditions button does not work you cannot access T&C from here. I want them to honor the offer as all other 3 offers in lobby T&C work. I am prepared to give my password for them to check it themselves. What a comeback to this casion it seems to be a rip off.
They havent responded to my other query of why the pound offer does not remain that way when cash in as chips for playing points.
Thank you for your response
As the T&C that I could not and cannot view from lobby states it cannot be used in conjunction with any other offer and you chose to pay out on the lesser offered promotion does this mean I am waisting my time expecting this offer to be fulfilled. If so I was mislead by live chat yesterday where it was identified one offer paid out and I should expect the other within 48 hours, this means your own staff were unaware of this clause when I contacted you yesterday.
I am really not happy and disappointed with you.
From: [email protected]
Date: Sun, 4 Nov 2012 10:57:33 +0000
Subject: RE: RE: CASINO SHARE
Please find the Terms and conditions bellow
* Begins: 31st October at 00:00 GMT.
* Ends: 6th November at 23:59 GMT.
* Valid on one account only.
* Player must deposit £€$50 or more to qualify for this offer.
* Bonus fulfilled within 48 hours of deposit to CasinoRewards account.
* Maximum bonus amount is £€$250.
* Standard terms and conditions apply.
* This offer may not be used in conjunction with any other offer(s).
If you have any other queries please contact us again.
Customer Loyalty Team
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----- Original Message -----
Sent: 4/11/2012 7:53:28 PM
Dear Customer Services,
I would like a copy of Terms and Conditions for returning player promotion currently on offer that I opted into yesterday. All other promotions in lobby of my account has link you click on to see T&C but not this one.
I am disappointed in the time it is taking to fulfil this offer, I did contact your services yesterday and was told it takes upto 48hrs but not able to view T&C think this should be made clear before opting in. I also hope it is pound for pound as I dont understand why I pay in £sterling and receive less as chips when you pay through points system. If I paid in £33 as you refund in chips I would not be eligable for the bonus. Could you explain why the amounts differ so much when cashed in, it seems to be a shortfall in your favor.