Casino Plex - Withdraw Issues

RESOLVED
posted on March 28, 2014.

I am writing this complaint because I am fed with the service casino plex has givin me. I won $10,000 and I did not collect any sort of bonus because I know how they work. I sent them all of my documents. They were all verified and they said they were valid. So now everytime I ask whats going on with my withdrawals. They constantly give me the run around. I made my withdrawal on march the 14th and I still have no recieved anything. I do see they processed 4,000 of the withdraw to my entropay account of which i specifically said to not do. now I see the remaining 6,000 is back to pending. I have been on alot of sites and this is BY FAR thheeee worst site I have ever been on. On top of the customer service being opened for only a matter of hours. They take forever to respond and always say they are having connection problems. (major gambling site having connection problems???) . It is the worst customer support I have ever had to deal with. They are like robots reading from a piece of paper for the most general answer to your questions. I have been waiting for 2 weeks for my money. They have not emailed me to notify me of anything. Something needs to be done. They also said there is technical difficulties with the payment processing system for Envoy (bank transfer) . they have been telling me this for over a week now.

posted on April 3, 2014.

Hi

Please send your username to [email protected]

Thanks.

posted on April 3, 2014.

Hi

Please send your username to [email protected]

Thanks.

posted on April 4, 2014.

Casino plex is a joke. They are telling me as a major online gambing website that they have to do the pay out in pieces?... unexceptable.

Hi Dustin


Thank you for your e-mail.


I see that we spoke not long ago and I guess you never received my mail since you decided to post a negative comment about us on the forums. Anyway, as you already know 4000 USD was processed to your Entropay account and today another 2700 USD will be processed to your Envoy account. The remaining 3300 USD will be processed within the next few days to your Envoy account as well.


Please accept our apologized for delays and for processing part of your withdrawal to the wrong account.


Should you require additional information, then you are more than welcome to contact me again.


Kind regards,


Martin *********

posted on April 25, 2014.

The player decided to cancel the last part of his withdrawal on the 7th April some hours before we were about to pay him and he then played the funds in the casino. We obviously apologize for the waiting time and was as mentioned about to pay the player, but once a player cancel a withdrawal and loses the funds there is nothing more we can do.

This issue is resolved from our side.

posted on April 28, 2014.

The player decided to cancel the last part of his withdrawal on the 7th April some hours before we were about to pay him and he then played the funds in the casino. We obviously apologize for the waiting time and was as mentioned about to pay the player, but once a player cancel a withdrawal and loses the funds there is nothing more we can do. This issue is resolved from our side.