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Casino Plex Complaint - Read This!


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By MadD
12 years ago
Message on forum

Ok, I received this from casinoplex after making a withdrawal.

They asked for notarized ID to be sent via mail. Not email, but actual hard copies be mailed to an address in the Philippines. Personaly I feel this is over the top request, but I want my money so I go and do this. When my docs finally reach them weeks later, they have the nerve to tell me they are unable to verify my notar & go get another one done somewhere different. This is insanity to me!!!! So I sent them an email containing several links where they can verify my notar. I also sent his name address and phone, not in link, I typed it out for them. And are you ready for this?

They said “We are not authorized to open links.” The notarized ID that you previously sent us was declined by the security department as they are not able to verify the validity of the notarized ID. We request that you go to an official public notary office and have your documents notarized again.

My notar is “an official public notary”!

They made no attempt to verify his information. What, they are not authorized to do a google search either? So how I ask, would they be able to verify a 2nd notar, if they are not authorized to verify the first one I sent who is “an official public notary”? Why on earth would I go to a 2nd notar, spend my time & my money to have them tell me they are “not authorized to verify that one either?

Has anyone experienced this same nonsence? If so, what has been your outcome & did you send additional notarized documents a 2nd, 3rd or 4th or how many?

Disputed Casino Casino Plex

Discussion

User name loyalty-level-2

As promised, I wanted to post that Plex paid my final payment. However, my attempts to "add comment" have failed. If possible, can you add this to the post for me?

Kind Regards

Diana 

User name

As we cannot keep this complaint open for 30 days, we will consider it as resolved. If you in any case don't receive your funds, or have any question or problem, please do not hesitate to contact our support via email and we will reopen this case for you.

User name loyalty-level-2

I am trusting that is resolved & that I will receive full payment in 30 days. I will post update when final payment is made, as you asked.

User name

Thanks for the update. Please let us know when you get the full payment so we can consider this case resolved.

Casino Plex Complaint Stats

Resolved 32 / 33
Avg. Amount $1,323
Avg. Complaint Duration 16 days
Avg. Response Time 2 days
Withdrawal problem - 19 days waiting for payment
I have requested 100 € on 19.08.2016 . I still waiting for my money . I have sent several emails and I contacted with the live chat asking "Why my withdrawal is still waiting?" . Support replies : * We had some technical issues with our payment gateway and the waiting time has significantly increased * We would like to inform you that we have some test on our platform right now for the payment methods and due to this test your withdrawal request wasn't paid. * We will forward your request to the relevant department. I assure you that you will receive your money as soon as possible. My account is fully verified : Dear Mateusz Your username is: CXR70115992 We are pleased to inform you, that all your documents have been approved and your account has been updated accordingly. Should you still have any problems with depositing or withdrawals, then kindly contact our support team. They are ready to help you every day between 09.00 CET and 01.00 CET via email: [email protected] or via live chat which is available in the casino lobby and on our website: http://www.casinoplex.com/. Please also that: - If you currently have a pending withdrawal then this withdrawal including future withdrawals will now be processed within 72 hours after you have initiated it. - Depending your chosen withdrawal method it may take 3 to 5 banking days for the funds to arrive in your account after the withdrawal has been approved from our side. - We reserve the right to request further documents in the future in case of additional verification of your Casino Plex account. Best regards, Casino Plex [email protected] http://www.casinoplex.com/
Status solved Resolved
€100