17 000 Euro lost

Good day, you have requested withdrawal via Envoy, which will be processed on Monday however if you wish, we can cancel this withdrawal and process it via credit card today. Let us know your opinion in this respect. Thanks and regards, CasinoPlex_Rep

With regards to this complaint, I, as CasinoPlex representative have checked the history of this particular player and here are my findings :

On the 26th March 2013 player deposited 500 Euro and got bonus of 1000 Euro with 50x wagering requirement

He lost all the balance less 31,30 Euro without reaching the wagering requirements which were clearly stated in this offer.

On the 31st March 2013 the player played using the 31,30 Euro in his balance and deposited 500 EUR when the balance went down to 2,5 Euro and got another 100 Euro Bonus ( 50x wagering requirement ), so he started to play again with 602.50 Euro and with a wagering requirement of min 1000 to play.

Player decided to play on European roulette where Stake % Contribution is only 5% as stated at http:/­/ww­w.c­asi­nop­lex.co­m/b­onu­s-t­ermsso it means that he had to wager another 20,000 Euro before withdrawing winnings.

He decided to withdraw at 04:02 GMT with a balance of €17,007.50 and system automatically cut 14,407.50 of winnings + 1,000 of first bonus + 100 of second bonus

Following that, the player got 362 Euro converting comp points in real money and continued to play at BlackJack Multihand 5 and now he has 12 Euro in his balance

All is totally clear and right also because, apart from the clear rules stated on the CasinoPlex website, where rules are stated very well, player can:

1) Check, all the time in cashier menu, the status of wagering required, wagering reached , bonus balance and real balance.

2) Each time a player accepts a bonus , a pop up tells him there is a wagering requirement attached and he is free to accept or refuse the bonus

3) When a player tries to effect a withdrawal, it is clearly stated in each withdrawal method that if he withdraws without reaching the wagering required, bonuses and winnings will be deducted,

The message also invites the player to check in the bonus section in the cashier menu to see exactly how much he has to play or if reached, the wagering requirement

4) Player can check in cashier all the history, bet by bet , transaction by transaction

In any case we can post all screenshots showing all details mentioned above, including all player transactions and bonuses earned with date and time