Casino La Riviera - No answers

Hi Community, So I've made a deposit on Riviera with BTC, the transactions was confirmed and deducted from my Wallet. Unfortunately the Riviera customer support or finance or whoever is in charge there doesn't want to credit on my gaming account!! First I was asked proof, I sent. Proof wasn't good enough for Riviera so I had to make a larger screenshot, this one was accepted and they said they check. Then after ignoring me couple days I went to the chat where a customer Service person told me that they didn't get the money even though I sent them the proof and that "I should call bitcoin", they don't even know how that works and were laughing at me :( After a few more unanswered mails I now lay my hope on this Forum, I just want my money to be refund. To be fair a friend o mine is playing on Riviera and never had issues, The deposit was made 24th of February for 0.0737 BTC which would be valued around $650 - I attached the proof of payment to this complaint in "private" mode for the forum management to see. Oh and: Riviera confirmed on chat that I'm allowed to play from U.S before I made the deposit, my friend is also US and he plays there alot. User: sweethart

When I just started playing in the casino La Riviera at the beginning of August everything was going well. The first time I played i did not win anything, but on the second time I made the deposit, got my bonus, wagered and won 1 770 EUR. After that I got request for the documents. The problems started at this level already. My email couldn't be delivered due to some 'size' issues. Finally, having sent the documents, I was expecting to get my money soon. However, on the 21st of September I logged into my casino account and noticed that my balance is 0 EUR. In the chat I was told that my money was confiscated due to some questionable review without the right to get my deposit back. What? What kind of casino does this with the player?

Let me first say I had a very good opinion about La Riviera casino when I started playing there. I'm a slots player myself and have not played anything else . I had made deposits on the regular and also had some cashouts not to big . These cashouts where payed fast and without issue. I enjoyed myself and had the idea I was going to keep playing here. That being said on this last occasion there was a bonus on my balance with wagering still on it. My balance was above 3400 euro and La Riviera casino simply removed it and put my deposit there instead. They have stated this term 4.9* and I can confirm that none of those things apply to me. I have send them an email to express my concern and to tell them how I feel about this but they have not replied and I simply can not accept this treatment. They don't have to offer me a bonus , that is La Riviera's choice , but when I get one in my email and make a deposit it certainly is not the time to remove my balance when I finally win something decent this year ! To La riviera: I have lost a lot of money this year it is simply not fair to remove my win ,we slots players get enough beating anyway ! If this is a mistake you better clear it up I will pursue this as I feel this is totally out of line with any gambling ethics I also added term 4.9: 4.9* Casino La Riviera/La Riviera Casino reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, Casino La Riviera/La Riviera Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Casino La Riviera/La Riviera Casino account under any of the following circumstances: • If you are found cheating or if it is determined by Casino La Riviera / La Riviera Casino that you have used a system or machine, be it an additional computer, additional software or otherwise used to circumvent the natural randomness of our systems. • If your financial information, personal information or gaming modus operandi is similar to known fraudsters or deemed to be high risk or abusive by our security team Thanks for your time, Knoxint