Casino Heroes - Self exclusion problem

babnidis Sweden
posted on October 27, 2015.

Hello have a problem with Casino Heroes where I closed the account permanently a couple of times but that is only to contact support so the account is open in 1 minute. Closing the account permanent because you usually lost control. If you want to take a break you dont turn down the account permanently, and points out that account should not be opened again. The casino support team failed Several times reopening my account even though they knew I self excluded permanently from their side. They point out that I have taken a break but clearly said that I WANT THAT ACCOUNT TO BE SHUT DOWN PERMANENTLY AND NOT BE OPENED REGARDLESS OF WHETHER I CONTACT THEM !!
I know that I am responsible for my game but I am not responsible for casino heroes can not stand for its security and responsible gaming in my world you have clear problems with the control of gambling and therefore taking this step to close the account itself permant not once not twice three times and still opened the account and sent me by 25 October that the account is now definitely closed. You can see the files on the chat here Unfortunately this is in Swedish but you can translate and understand.

posted on October 28, 2015.

---------- Forwarded message ----------
From: ******­***­***­*st­efa­nidis
Date: Wed, Oct 28, 2015 at 4:20 PM
Subject: send the translate in connection with your Casino Heroes complaint
To: "[email protected]"

Tanslate file casino heroes(saga) : 7 March 2015

Marcus (Casino Saga)
March 7 16:01
Hey Babis
Thanks for your reply.
I can confirm that your account is hereby closed permanently, according to the request. If you would like to remove from from our mailing directly so I recommend you click on the link at the bottom of the last email you received from us
I wish you good day
Marcus - Support Hero

March 7 15:57
Yes one thing to close my account dt should not be re-opened
again. Thanks for your help Markus luck

Translate file Casino : 7 March 2015


Good thank you for the time and good luck. The account should not be opened regardless you have now confirmed that thanks have good day Markus.

Translate file Casino 1: 17 April 2015

Marcus (Casino Saga)

April 17 19:29

Thanks for your mail.

I can confirm that your account is closed permanently and noticed that you do not want to open it again. We wish you herewith a nice time outside of our casino. If more questions uppsts so, simply write to us.

Nice weekend.

Marcus - Support Hero

April 17 19:09
Would like to close my account permanently've done it before but you open it in a few hours back. It will not be opened again or I will sue you bandits. Send a confirmation that you are going to close this account permanently as it appears in responisble gaming condition. Have a good day

Translate file casino2: July 12 2015

Marcus (Casino Saga)
July 12 16:20
Hey Baby,
Just thought I inform you that your account is hereby opened. Heard you contacted Andre. :)
Wishing you a riktigkt nice day and continue luck with even tire!

Marcus - Support Hero

posted on February 11, 2016.

The case has been reopened upon the casino's request and we would like to give it one more chance for a successful resolution.

babnidis Sweden
posted on February 15, 2016.

Hey, I've talked to the VIP manager at Casino Heroes and agreed and solved the problem. Thanks askgambler and Casino Heroes

posted on February 15, 2016.

Hey Babnidis. We're glad that we could resolve this issue and that everything worked out well. We wish you all the best in the future!

Best regards,

Casino Heroes

posted on February 15, 2016.

Based on the player's last post we consider the complaint as resolved and officially closed.