Casino Grand Bay Withdrawal Request
I have been trying since the Dec 2010 to get money i won at this casino. First they took away half of what i won and told me there was a limit on withdrawal which was no way to be found when i went through the withdraw process at the cashier. After i sent all the paperwork they couldn't read i had to resend it. Fine, as of the 30th of Dec 2010 the money was suppose have been sent to my bank. So I waited a week and nothing. I having been going back and forward with the casino support, everybody has a different story. The last straw was when they asked me to send them a copy of the my bank statementto prove that i didn't get the money. I refused and told them to keep there money ($200, down from the original $500 i won) and i would no longer be playing at any of there casinos. All i want to say is maybe it is just me that got the bad deal, but i want other players to think about playing at this casino. One other thing. They gave me a $100(bonus) and I had a playthrough of $4000; which i made. Then i still forfeited $100, the original bonus when i requested the withdrawal. I feel like i have been played.
Hi msglo,
I’d like to apologize on behalf of the Casino GrandBay team for this inconvenience and the fact that it took a complaint to AskGamblers.com to get a response from us.
Please can you email me on askadrienne@grandprive.com with your name and log in details and I will investigate this matter. I would like to get this sorted as quickly as possible.
Warm regards,
Adrienne
I responded to day to askadrienne@grandprive.com
Hi Msglo,
As per our email correspondence we have resolved the issue. We apologize again for any inconvenience caused.
Warm regards,
Adrienne
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i played a freespin bonus, i could complete the playthrough and won 100€.
my withdrawal on moneybookers was processed after 5 days ( january 2013).
GrandBay is recommendable !!
msglo said:
Just glad your complaint has been resolved.Just want to say thanks.
Robert Simon said:
Well if you think you have been played,join most of the people with complaints like me.Best of luck with that.I cant say anything bad about this place ,but i hope you all get your money.
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