Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

msglo submitted a complaint.

CasinoGrand Bay responded.

msglo responded.

CasinoGrand Bay responded.

Solved successfully.



Casino Grand Bay Withdrawal Request

Posted: 14th January 2011, 5:28 PM by msglo

I have been trying since the Dec 2010 to get money i won at this casino. First they took away half of what i won and told me there was a limit on withdrawal which was no way to be found when i went through the withdraw process at the cashier. After i sent all the paperwork they couldn't read i had to resend it. Fine, as of the 30th of Dec 2010 the money was suppose have been sent to my bank. So I waited a week and nothing. I having been going back and forward with the casino support, everybody has a different story. The last straw was when they asked me to send them a copy of the my bank statementto prove that i didn't get the money. I refused and told them to keep there money ($200, down from the original $500 i won) and i would no longer be playing at any of there casinos. All i want to say is maybe it is just me that got the bad deal, but i want other players to think about playing at this casino. One other thing. They gave me a $100(bonus) and I had a playthrough of $4000; which i made. Then i still forfeited $100, the original bonus when i requested the withdrawal. I feel like i have been played.

Hi msglo,

I’d like to apologize on behalf of the Casino GrandBay team for this inconvenience and the fact that it took a complaint to AskGamblers.com to get a response from us.

Please can you email me on askadrienne@grandprive.com with your name and log in details and I will investigate this matter. I would like to get this sorted as quickly as possible.

Warm regards,
Adrienne

I responded to day to askadrienne@grandprive.com

Hi Msglo,

As per our email correspondence we have resolved the issue. We apologize again for any inconvenience caused.

Warm regards,
Adrienne

Leave your comment about this complaint

slimjim reviewed On 01/19/2013

i played a freespin bonus, i could complete the playthrough and won 100€.
my withdrawal on moneybookers was processed after 5 days ( january 2013).

GrandBay is recommendable !!

Robert Simon reviewed On 01/21/2011

msglo said:


Just want to say thanks.

Robert Simon said:

Well if you think you have been played,join most of the people with complaints like me.Best of luck with that.I cant say anything bad about this place ,but i hope you all get your money.



Just glad your complaint has been resolved.

msglo reviewed On 01/19/2011

Just want to say thanks.

Robert Simon said:


Well if you think you have been played,join most of the people with complaints like me.Best of luck with that.I cant say anything bad about this place ,but i hope you all get your money.


Robert Simon reviewed On 01/17/2011

Well if you think you have been played,join most of the people with complaints like me.Best of luck with that.I cant say anything bad about this place ,but i hope you all get your money.

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.