Casino Fiz is not paying withdrawal for 3 months

UNRESOLVED
posted on October 16, 2012.

Mid July, I have won 2344,66€ at Casino Fiz.

After requesting a withdrawal, I received an email request for documents which I answered promptly.

I send it, as per the request, to [email protected]

From then I received an email request for my documents every week, and was told by support to send my documents again to changing email addresses ([email protected], and [email protected]).

End of August these request stopped (in the meantime I was sending over and over my documents, and tried to get help via live chat support, which was useless. I asked for a phone number but was told I should just wait.

I tried some more times sending emails (no response) and live chat support, and, finally in Mid-September I was told the security department was working with my documents and it should be resolved soon.

Now I really feel hopelessly lost as I have tried everything possible and hope Askgamblers can help me.

posted on November 1, 2012.

Hi there,

my name is Chris and I work for Casino Fiz support.

I apologize for the time it took to see this and create an account to answer you, but we will try to solve this issue for you asap.

I will check the details of your case and update you shortly.

Yours,

Chris Sourek

Casino Fiz

posted on November 1, 2012.

Can you please send your login details to [email protected]? (or email address your created your account with, or full name)

Address it: "To Chris, login of askgambler complaint"

Please do so as soon as you can so we can check it for you.

Yours,

Chris

posted on November 1, 2012.

Hi,

You can also send it to me direct at [email protected]

Thanks,

Chris

posted on November 1, 2012.

I have sent it.

posted on November 4, 2012.

Hello there,

I've sent you a reply now from the Casino. Awaiting yours so we can move forward :)

posted on November 8, 2012.

Chris asked me for my bank details now to send a wire transfer, as there are problems with paying by moneybookers. I will post later when I receive the money in my bank.

posted on November 11, 2012.

Update: I've been asked to send the faxback form again, which I did now.

posted on November 27, 2012.

Update:

Chris, the casino rep is very nice and trying to get it solved.

There seems to be some problem with sending a bank wire now, as I'd have to cancel the withdrawal request and request the bank wire myself.

Now the withdrawal is months old and doesn't have pending status any more, so I'm not able to. So still not resolved yet.