Tropicana Gold Casino - Not answering my emails for 150e withdrawal

RESOLVED
Vinko Kraljević Bosnia and Herzegovina
posted on October 16, 2014.

Hello there !
i was registred at tropicana gold and take 45euros free bonus and then waggered them,they told me that i need to conntact them via email about withdraw,and i did that,noone of them does not answering me about what i need to send them on email,i dont understand what i need a print and write my account information with hand and then scan in all...nvm
Point is that casino support does not answerin on my email whic i send 2 days ago

posted on October 17, 2014.

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

Vinko Kraljević Bosnia and Herzegovina
posted on October 19, 2014.

Still dont get any answer, so i send again a mail with my personal documents,ID card,driver license,and my visa electron card (with covered cvv code)..i just hope you will speed up whole proces :)

Vinko Kraljević Bosnia and Herzegovina
posted on October 19, 2014.

forgot to attach a link of photo http:/­/pr­nts­cr.c­om­/4xr134

Vinko Kraljević Bosnia and Herzegovina
posted on October 20, 2014.

got stupid answer via email.they told me that i need to meet waggering req blabla.dont even read my question on that email.i asked what i need to send via email..etc
look on this,and second picture is screnshoot of mine account where u cen see that i have 150e in avalivable balance..btw i answered on this email one more time with all documentation (ID card,driver license,visa card,and etc)

posted on October 23, 2014.

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't heard back from them and I will follow up

Vinko Kraljević Bosnia and Herzegovina
posted on October 24, 2014.

Still waitin for support answer,email was sended 4 days ago

Vinko Kraljević Bosnia and Herzegovina
posted on October 27, 2014.

7 DAYS past since i send email,still there is no answer from support !

AskGamblers
posted on October 30, 2014.

Dear all,
Any news?

AskGamblers
posted on August 7, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on August 10, 2015.

@vkraljevic,
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Vinko Kraljević Bosnia and Herzegovina
posted on August 10, 2015.

im sorry i forgot for this since i rececive my money,i got it and all process takes about 4 months,but money is there

AskGamblers
posted on August 11, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.