Casino Cruise - Getting the run around with withdrawal

RESOLVED
posted on July 19, 2016.

I made a withdraw request of 100 on 5th July. The following day I had email ref docs to verify the account with I know own is normal. I sent pic of passport. Bank card utility bill.following day told couldn't see all four corners so sent again.next day told couldn't read numbers . I asked well I can read the number from the picture. They wanted picture of the numbers made up of holes .this took two days of sending pics. On the Friday I told finally approved and withdraw would be 3 to 5 days. Which I thought was so but ok.chased on Wed to be told basically it's sent . Speak to the bank. And if not in on Friday then contact.Friday came and I emailed and then got told that technically issue with withdraws and I might get my money in several days. Contacted again on Monday to be told still technical issues not there problem. Might get money in a few more days. I've had lots of emails and feel that they are just stalling.

AskGamblers
posted on July 23, 2016.

Dear @Slimshady9990,

Please let us know if there's some update on your issue.

posted on July 23, 2016.

Still just keep being told technical issue and no idea when I'll get withdraw

posted on July 26, 2016.

Dear Slimshady9990,

Unfortunately, your funds are still stuck due to the issues with PaymentTrust. We are truly sorry for the inconvenience.

We will get back to you as soon there will be any updates.

Kind Regards,
Casino Cruise

posted on July 26, 2016.

Casino cruise have been telling me the same for over 2 weeks. But they are happy to carry on letting people deposite and loss money. With no warning on the site to let people know. It's disgraceful

posted on July 29, 2016.

Dear Slimshady9990,

We are still waiting for an update from the payment providers.
Again, apologies for the delay and thank you for your patience.

Kind Regards,
Casino Cruise

posted on July 29, 2016.

I won this money on 5th July. This is the worse site I have ever used. And I will be closing me account once I finally get my funds. This delay will mean that I will not spend another penny on casino cruise

posted on August 2, 2016.

Dear Slimshady9990,

I have been informed by our Customer Support that your funds where processed yesterday, 01.08.2016.

Please let us know if there are any issues with the funds arriving to your account.

Kind Regards,
Casino Cruise

AskGamblers
posted on August 6, 2016.

Dear @SLIMSHADY9990,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.