Casino Cruise stalling my withdrawal

RESOLVED
pelle1 Finland
posted on June 16, 2015.

Last thursday I made 65e deposit via Skrill (no bonus) and won 3000e. I made 2300e+750e withdrawals. I also sent my documents which got verified fast in like 3 hours. Now my withdrawal is still pending. I have asked the live chat couple of times but they are talking about some "security check" and cant say how long this will take. I tried also contacting them via email but same live chat person is ansrewing there. Also that bigger withdrawal got reversed automatically 14/06/2015 08:24:18 (dont know why because I have flushed my withdrawal anyways)....

pelle1 Finland
posted on June 18, 2015.

Ok, yesterday they paid me that 750e withdrawal, but still 2300e and 50e withdrawals are pending....

AskGamblers
posted on June 22, 2015.

@pelle1,
Any update about the rest of your winnings?

pelle1 Finland
posted on June 22, 2015.

Nope, I have received 750e so far but rest are still pending. When asking from the live chat they say that "withdrawal still being processed by financial department/security departed..."

pelle1 Finland
posted on June 23, 2015.

And again they reversed my 2300€ withdrawal. Why?

posted on June 24, 2015.

I'm very sorry but for some reason a security concern has been raised. I hope this is just a mistake on our side, will update you ASAP, apologies.

pelle1 Finland
posted on June 25, 2015.

They paid me one 50e withdrawal, 2300e still waiting to be paid...

pelle1 Finland
posted on June 29, 2015.

Last friday I received another withdrawal. Still 1700e worth withdrawals pending.

posted on June 29, 2015.

Thanks for posting the update. As mentioned, your account has been picked up by our risk department as having a security concern so while we are continuing to release the funds, our risk department are still checking your account. Thanks for your patience and have a good day.

pelle1 Finland
posted on June 30, 2015.

Still waiting for that 1700.

posted on July 1, 2015.

Thanks for the update. I will check if there is any update from security and let you know.

posted on July 2, 2015.

Hi, we will start approving the balance of your WDs. Please confirm receipt. Thanks for your patience.

pelle1 Finland
posted on July 3, 2015.

After three weeks I finally received all my withdrawals. Thanks.