I have been a VIP customer there since October 2011. During that time they invited me to deposit multiple times and I purchased there €5415.
All of a sudden when I won over 18,600 EUR they stopped being friendly and closed my accounts.
They asked for notarized documents which helped to be paid 9000 of my winnings but it didn't help to be paid the rest.
In an Email they sent me they say I abused their bonuses which is not true as I played mainly slots and maybe Casino War in the past.
They also blame me of being connected to other accounts which is also not true.
We regret to inform you that your account has been suspended and that we will make arrangements to void your winnings in accordance with 16.1 of our terms and >conditions. The reason for this is that, after extensive review, our Security team has found you to be abusing our bonuses and to be linked by unique identifiers to other >members. In particular, our Security team informs us that the activities would be in breach of: 5.1(i); 5.1(xx); 5.1(xxiv); 5.1(xxvii) and 13.2 of our general terms and >conditions (please refer tohttp://www.casino.com/about/terms-and-conditions.html