Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

nga submitted a complaint.

nga responded.

Casino Titan responded.

nga responded.

Casino Titan responded.

nga responded.

Casino Titan responded.

nga responded.

nga responded.

AskGamblers responded.

Solved successfully.



Casini Titan dont pay!

Posted: 9th May 2012, 11:48 AM by nga

I used the bonus code 20POKER i got 20 dollar no deposit bonus , then i won to 150 dollars i wanted to withdraw 150 dollars then they told me that i need to deposit , i deposited 20dollar and withdraw 150 dollars , on 01-05-2012 it took 1-2 days to make my account approved.

waited about 6 working days and was in live chat and asked about the withdraw they told me its approved now ,,
after few hour they sent me a email that they wont pay me becasue i played on a game called Vegas Three Card Rummy ,, but iam 100% i didnt play that game ,
they are just finding excuses to not pay..
Sorry for my bad english...
here is the chat when i talked to them.

btw i won to 100 dollars with the 20 dollar i didnt withdraw with.

Please wait for a site operator to respond.
You are now chatting with 'larry'
larry: Welcome to Casino Titan, this is larry, may i have your username and how may I assist you?
Nga: nga
larry: hello
Nga: hello i wonder when my withdraw will come?
larry: One moment please.
larry: it takes upto 6 business days to get it aapproved
Nga: its already aproved 6 days ago
larry: Saturday and Sunday are not business days
larry: please wait till tomorrow
Nga: i was told i would get yesterday or today
larry: i am sorry but please wait till today
larry: once it hget sapproved you will get teh money in next few days
Nga: so i have to w8 a few days more?
larry: i assume by next wek you will get th emoney
Nga: are u kidding me first u told me monday i till get then yesterday or today now next week?
larry: i told you Monday??
Nga: not u but the supports?
larry: One moment please.
larry: do you know whom did you speak to?
Nga: vanessa
larry: One moment please.
larry: when did you speak to her?
Nga: yesterday
Nga: she told me yesterday or early today
larry: Thi i as i see your account
larry: it sstill on prending
larry: today is the 6 th day
larry: so i woul dreqest to wait till tomorrow
larry: and recheck
larry: once its approved then its matter of 3-4 days
Nga: it was approved on the 1st may?
larry: it was requested by you on 1 MAy
Nga: why does it take 3-4 days after its aprroved? vanessa told me i would get instant because i use wiretransfer?
larry: its an interantional transfer so it can tak elitlle bit longer
Nga: ah ok but it should be aprroved today or tommorow i hope :) '
larry: :)

Please wait for a site operator to respond.
You are now chatting with 'larry'
larry: Welcome to Casino Titan, this is larry, may i have your username and how may I assist you?
Nga: hello its me again
Nga: the payment is approved now?
larry: hey
larry: its 01:50 in teh morning.
larry: teh finance department does not work at these hours
larry: we work 24/7
Nga: but i saw in my account that its gone
Nga: i cant cancel it anymore
larry: yes its approved
Nga: Thanks!
larry: pleasure
larry: If you need any further assistance, please do not hesitate to contact us, we will be happy to help anytime!

Casino Titan*

Hello NGA,

our records show that you played restricted games with your coupon code therefore your winnings and coupon were denied.
if you wish i can post the games you played to show why your prizes were denied.

regards,

Rick

Iam 100% sure i i didnt play restricted games..
and the wanger was about 20x i played about at least 30-40x
I did only play 3 games and all was slot when i wanger the bonus..

Hi NGA,

your coupon code terms and conditions were sent to your email address.
let me know if you need further assistance.

regards,

rick

Iam 100% sure i didnt play any of the blocked games .
and why would i play them when i know the rules? i got 20 in bonus and wanger that bonus alot more than needed dont say something i didnt do

just sent you your log

yeah got it but please show if it was before or after i wanger.
i dont remember this rly but the log cant be fake :(

Solved got back my deposit money

 Complaint solved!

Leave your comment about this complaint

There are no user reviews yet. Be the first to post a write your own review in the form.

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.