Complaint status
This is what I call professional and responsible Customer Support.
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Complaint History
nga submitted a complaint.
nga responded.
Casino Titan responded.
nga responded.
Casino Titan responded.
nga responded.
Casino Titan responded.
nga responded.
nga responded.
AskGamblers responded.
Solved successfully.
Casini Titan dont pay!
I used the bonus code 20POKER i got 20 dollar no deposit bonus , then i won to 150 dollars i wanted to withdraw 150 dollars then they told me that i need to deposit , i deposited 20dollar and withdraw 150 dollars , on 01-05-2012 it took 1-2 days to make my account approved.
waited about 6 working days and was in live chat and asked about the withdraw they told me its approved now ,,
after few hour they sent me a email that they wont pay me becasue i played on a game called Vegas Three Card Rummy ,, but iam 100% i didnt play that game ,
they are just finding excuses to not pay..
Sorry for my bad english...
here is the chat when i talked to them.
btw i won to 100 dollars with the 20 dollar i didnt withdraw with.
Please wait for a site operator to respond.
You are now chatting with 'larry'
larry: Welcome to Casino Titan, this is larry, may i have your username and how may I assist you?
Nga: nga
larry: hello
Nga: hello i wonder when my withdraw will come?
larry: One moment please.
larry: it takes upto 6 business days to get it aapproved
Nga: its already aproved 6 days ago
larry: Saturday and Sunday are not business days
larry: please wait till tomorrow
Nga: i was told i would get yesterday or today
larry: i am sorry but please wait till today
larry: once it hget sapproved you will get teh money in next few days
Nga: so i have to w8 a few days more?
larry: i assume by next wek you will get th emoney
Nga: are u kidding me first u told me monday i till get then yesterday or today now next week?
larry: i told you Monday??
Nga: not u but the supports?
larry: One moment please.
larry: do you know whom did you speak to?
Nga: vanessa
larry: One moment please.
larry: when did you speak to her?
Nga: yesterday
Nga: she told me yesterday or early today
larry: Thi i as i see your account
larry: it sstill on prending
larry: today is the 6 th day
larry: so i woul dreqest to wait till tomorrow
larry: and recheck
larry: once its approved then its matter of 3-4 days
Nga: it was approved on the 1st may?
larry: it was requested by you on 1 MAy
Nga: why does it take 3-4 days after its aprroved? vanessa told me i would get instant because i use wiretransfer?
larry: its an interantional transfer so it can tak elitlle bit longer
Nga: ah ok but it should be aprroved today or tommorow i hope :) '
larry: :)
Please wait for a site operator to respond.
You are now chatting with 'larry'
larry: Welcome to Casino Titan, this is larry, may i have your username and how may I assist you?
Nga: hello its me again
Nga: the payment is approved now?
larry: hey
larry: its 01:50 in teh morning.
larry: teh finance department does not work at these hours
larry: we work 24/7
Nga: but i saw in my account that its gone
Nga: i cant cancel it anymore
larry: yes its approved
Nga: Thanks!
larry: pleasure
larry: If you need any further assistance, please do not hesitate to contact us, we will be happy to help anytime!
Casino Titan*
Hello NGA,
our records show that you played restricted games with your coupon code therefore your winnings and coupon were denied.
if you wish i can post the games you played to show why your prizes were denied.
regards,
Rick
Iam 100% sure i i didnt play restricted games..
and the wanger was about 20x i played about at least 30-40x
I did only play 3 games and all was slot when i wanger the bonus..
Hi NGA,
your coupon code terms and conditions were sent to your email address.
let me know if you need further assistance.
regards,
rick
Iam 100% sure i didnt play any of the blocked games .
and why would i play them when i know the rules? i got 20 in bonus and wanger that bonus alot more than needed dont say something i didnt do
just sent you your log
yeah got it but please show if it was before or after i wanger.
i dont remember this rly but the log cant be fake :(
Solved got back my deposit money
Complaint solved!
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