Slots Village Casino - Totally unresponsive, unable to request a cashout

RESOLVED
Mary Elizabeth United States
posted on March 8, 2016.

I signed up for slots village and trying to get everything set up for a withdrawl. I have called all the numbers i could find for this site and nothing works or its the wrong number. I have emailed but no reply. I have even contacted the live chat people multiple times but no response. I deposited thirty dollars, i would just like to know if i just got my money taken from me or not. And now when i go on the site, everytime i try to pay a game i get an error page.

posted on March 9, 2016.

Dear Askgamblers,

Thank you for notifying us about this matter.

We would highly appreciate it if fb_182271328819284 would be so kind as to provide us with their account username in order for us to offer our assistance.

Sincerely,
Slots Village

Mary Elizabeth United States
posted on March 9, 2016.

Yes my account name is maryizawesome

posted on March 10, 2016.

Dear Askgamblers,

We would like to inform maryizawesome that in order to request a payout, it is mandatory for all Members provide us with the required documents as stated in our terms & conditions:

“Members must submit the following documents before submitting a withdrawal request: Credit/Debit Card Vouchers of all cards used in the past six (6) months; Valid government-issued photo identification card; Copy of a recent utility bill no older than three (3) months prior to the submission date; Front copy of the Card(s) used to fund the Account; Members must have all required documents on file before requesting a payout.”

Once the documents are submitted, the Member must ensure that they have met the necessary wagering requirements as follows: “In order to request a withdrawal, the Member must wager a minimum of 25 times the deposit amount and 25 times the corresponding Bonus amount.”

We would like to assure maryizawesome that we will provide additional information and assistance if needed at the following number: 17029641103. Also, our Support reps are online at all times to answer any questions that may arise.

Kind regards,
Slots Village.

Mary Elizabeth United States
posted on March 11, 2016.

Thats fine i understand the wagering and that i need to send my information. Im trying to get everything set up so when its time for me to make a withdrawal everything is ready.

AskGamblers
posted on March 14, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.