10Bet Casino - Can't withdraw + Limited account

REJECTED
Leto Latvia
posted on January 31, 2015.

I have sent all the necessary documents to verify my account, however it is still limited and I cannot withdraw my money, which is 60 EUR listed as "withdrawable funds". The costumer support is not very informative and it has already become slightly annoying. In the last e-mail, after rejecting allowing me to withdraw my funds, they said: "Documents required: Utility bill". Nevertheless this document had been attached to the e-mail containing other documents sent for the account verification. Although the utility bill is on my family's member name, I have specified that and asked if it is the issue that bothers them or is it something else. This is important for me to know, otherwise I have to get another document from a bank proving my address together with the latest transactions: resulting in extra fee and time-consumption. What is the point for me to do that if they reject my request once again for some other reason?

The bottom line is: disability to withdraw my funds + disability to let me understand what exactly is wrong with my document and what should I do next.

posted on February 3, 2015.

Hello,

please supply your username.

Michelle

Leto Latvia
posted on February 3, 2015.

The nickname is Sabine Vor; today you have finally confirmed all the documents and told me | am able to withdraw.

However when I go to my account it is said that the account is limited and when I press "withdraw" the empty window appears and I can't proceed any further.

posted on February 3, 2015.

Hi Sabine,

I cannot help you without knowing your username which is your log-in for the site. It cannot be Sabine Vor.

Leto Latvia
posted on February 3, 2015.

I use my email in order to log in, which is [email protected]

posted on February 3, 2015.

There is no such email in our system.

AskGamblers
posted on February 7, 2015.

@Leto,
Are you sure that you made a correct complaint? Casino doesn't have any record regarding your account.

AskGamblers
posted on February 11, 2015.

@Leto,
As we can see you make another complaint for Bets10 casino, did you make a mistake and file a complaint against 10Bet Casino?

AskGamblers
posted on February 11, 2015.

Player made a mistake, this player have an issue with Bet10 Casino, not with 10Bet casino.