BGO Casino - Can't withdraw from my account

RESOLVED
Tish United Kingdom
posted on October 30, 2015.

I tried to withdraw funds but it stated I need to close open games first - I couldn't find any open games so contacted support, they said i needed to close mobile premium roulette - I can not find any game called mobile roulette premium I have also looked in my history and couldn't find any game of that name either - I have tried to contact support 3 times but I not getting no response from email or chat - please help

Tish United Kingdom
posted on November 1, 2015.

Having contacted bgo again this issue is now sorted and withdrawal was successful - all sorted and ended well but lack of being able to contact them direct is too frustrating to continue with this casino

posted on November 2, 2015.

Hi Laetitia,


Thank you for your email and your patience.

The matter is still with our Technical Support Team who are in the process of investigating the matter and as soon as they advise us, we shall update you by email.

I can only apologise that this is taking slightly longer than we initially expected.

In the meantime should you have any further questions please do not hesitate to ask.


Kind regards,
Andrew
The bgo Customer Care Team

AskGamblers
posted on November 5, 2015.

Based on the player's last comment we consider this case as resolved and officially closed.