Planet 7 Casino - Can't Get My Payment

RESOLVED
Cynthiam2003 United States
posted on May 26, 2016.

I was approved with all documents confirmed on 3/28. They have said nothing is outstanding from my side. I've been following up consistently and keep getting the run around on payment. They say they keep escalating and one time they even claimed my payment was in the next "batch". However, after that, they say nothing happened, and they'd escalate again. I've attached the approval and sample of communications plus the last in the thread about being in next batch. I can't seem to get this resolved myself, and I feel like I'm getting the run around.

posted on May 31, 2016.

Hi Cynthiam2003--

I'm terribly sorry for the delays and frustration you've experienced with this.

I've had a look at your account and I do see the payment has been sent off to you. I would expect to see tracking on this before the end of the week and generally, the payment is delivered the day after we receive tracking.

I will be watching for the tracking and will reply back here a soon as I receive it.

All the best,

Tawni

Cynthiam2003 United States
posted on May 31, 2016.

Okay, waiting to see if I get tracking this time.

posted on June 3, 2016.

Hi Cynthiam2003--

As promised, I'm following up to let you know that the tracking on your payment came in, late today. I see that your payment is set to be delivered tomorrow (Friday) by 10:30 AM. :-)

Again, apologies for the delays.

All the best,

Tawni

Cynthiam2003 United States
posted on June 3, 2016.

Can you send me the tracking number?

Cynthiam2003 United States
posted on June 3, 2016.

If you can send me tracking to my email on file this morning before delivery, I'd appreciate it. I'm not going to be home until early next week and need to change it to pick up at a FedEx location when I'm back.

Cynthiam2003 United States
posted on June 4, 2016.

I've received this now. Thanks for the help!

AskGamblers
posted on June 8, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.