Party Casino - Bruce Lee Slot Error, Bonus Issue, Poor Support

posted on November 18, 2015.

On the 13/11/15 19:57 I had put into my account £25 plus a £25 added to the funds for bonus and had restrictions where I only had 5 days to do this and a wager of £1000.

I played the first day on the Bruce Lee slots and when I got down to £37.10 the bonus appeared but had frozen on current ID of 20293940860. I tried using a different browser, logging in and out so I contacted the chat and told what I had done and they said they will take the matter into their hands.

As I only had 5 days to play this money, I kept on getting in touch through chat and nothing was fixed till. They sent me an email on the 17/11/15 21:16 but had only just received it in the morning of 18/11/15 where they only gave me £1.20 + £37.10 (the money I had left), here is the email:
I would like to inform you that the funds stuck in the above mentioned game, were released into your account balance.
Kindly check your Gaming transactions in the lobby from the “Account” section on the left hand side and then click on "All transactions" tab for any discrepancies.
Please accept our sincere apologies for any caused inconvenience.
Thank you for choosing us as your online gaming site.

Best regards,

From then I only have 19 hours to complete the bonus wager before I can withdraw otherwise I will completely lose this money. I spoke to somebody about this and they was saying there is nothing they can do to prevent this until I said I will take the matter further then they said for me to contact them if the founds have been lost.

I have added an image of the slot that freezes and what kept on coming up when I reopen any slots from the site to tell be that I have an unfinished game. I also added conversations I had on different days with Party Casino.

posted on November 23, 2015.

Dear @Noddle,
Any update considering your complaint? Thank you.

posted on November 23, 2015.

No I have not received any feed back yet.